Service Desk Technician

Job purpose

IT Service Desk professionals act as the primary contact for all IT problems throughout the company. The ideal candidate will be a service-minded problem solver with excellent written and phone communication skills. They will be patient, resourceful and have a desire to help others when necessary.

Essential Duties and Responsibilities

• Monitor phone and email support requests from employees throughout the company.
• Enter and Monitor support tickets into the IT Ticketing System (Service Desk Plus) and provide first and second level technical. assistance for computer, printers, software, and mobile device issues.
• Install desktop hardware, software and printers as needed.
• Documenting for Installations. Setup and troubleshooting.
• Setting up and updating User AD accounts.
• Assist with technical support on Global's customer portal.
• Work on projects when assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications include:

• Associate's degree or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience or military equivalent.
• Experience working with Windows 10/11 operating system.
• Experience working with Microsoft Office 2016/O365.
• Troubleshooting skills and the ability to document troubleshooting steps as required.
• iOS/Android experience preferred.
• Mac OS experience is a plus.
• Excellent verbal and written communication skills with a proven ability to solve problems efficiently.
• Ability to work in a team environment and have strong collaboration skills.
• OnBase experience is a plus, but not required.
• Handheld scanner experience is a plus, but not required.
• Basic networking experience preferred but not required.

WHO WE ARE

The Global Furniture Group is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare + hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.

Operating for 50+ years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.

BENEFITS

Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for):

Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD+D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k)

WHERE WE ARE

Global has distribution centers and showrooms located all across the USA + Canada.

Global USA Showrooms:

Atlanta | Boston | Chicago | Irvine | Miami | NYC | Philadelphia | Phoenix | Washington DC

Global USA Showrooms + Distribution Centers:

Atlanta | Baltimore |Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Philadelphia | Seattle | Tampa

You can visit us at www.globalfurnituregroup.com.

Global is a smoke-free, drug-free workplace and equal opportunity employer.

Qualified applicants will receive consideration for this position without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. To request assistance in completing this application, please call 800.220.1900 and ask for Human Resources.

Veterans encouraged to apply.