Assistant Facility Manager
 JLL | |
 United States, Pennsylvania, Philadelphia | |
 Jan 08, 2025 | |
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Relationship ManagementMaintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
ComplianceSupport compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures. Meet or exceed site Key Performance Indicators (KPI's); monitor Service Level Agreements (SLA's) monthly to identify potential challenges and plan corrective actions accordingly. Enforce all Company policies and training requirements regarding safe and efficient operations and work practices. Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards Team ManagementDemonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations. Administrative FunctionSupport work order management for in house staff and vendors as necessary. Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging. Skills and knowledgeExcellent customer, computer, managerial, verbal and written communication skills Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.Basic knowledge of building systems (mechanical and electrical systems). What your day-to-day will look like: Manages, oversees, and coordinates daily facility management activities such as HVAC, electrical, plumbing, fire/life/safety system, landscaping, exterminating, BMS, etc. Coordinates with site and contractors to ensure good customer service. Request proposals, schedule and inspect all maintenance and repairs from onsite vendors and contractors. Works with Regional Facility Manager in the development and management of the annual operating budgets and monthly variance reporting Reviews proposals for repair and maintenance work in accordance with JLL and client procurement policy and operating budget. Liaison with vendor partner services. Assists with innovations and special projects. Performs tours/inspections of the properties. Establishes working relationship with client and contractors to ensure that Building services are being provided to the satisfaction of building occupants. Manage the work order process from creation to reporting. Ensure accuracy of vendor invoices from invoice coding in CMMS system to timely vendor payment Create/edit monthly reports for work orders, budgets, initiatives, and projects. Provide support for client team in escorting guests and vendors Required Skills and Experience:High School Diploma or equivalent 2+ years of proven work experience managing a commercial facility as a third-party provider, corporate, or as a consultant 1+ years of proven people management/supervisory work experience in the facilities management industry Experience using Computerized Maintenance Management System (CMMS) Strongleadership skills, customer service skills and interpersonal skills with his/her associates, clients and vendors. Knowledge of applicable financial and accounting terms and principles as they apply to commercial property management. Strong client service orientation with the ability to provide information and respond to questions from groups of managers, customers, and the Vendors. Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to respond to common inquiries or complaints from clients, co-workers, vendors, contractors and supervision. | |