Payment Posting Specialist, Patient Financial Services

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview

Under direction, independently resolves complex payment reconciliation issues, escalation requests, and payment inquiries.

What you will do

• Performs payment reconciliation to ensure processing accuracy, resolution of fallout, and adherence to SLA's and KPI's associated with payment processing standards.
• Responsible for monitoring and resolution of escalation requests received via Epic work queues and/or direct requests.
• Subject matter expert, handles most complex issues and escalates immediate concerns to leadership for resolution.
• Provides excellent customer service and support across Revenue Cycle.
• Other duties as assigned

Education Qualifications

• High School Diploma / GED Required
• Bachelors Degree Preferred

Experience Qualifications

• At least four (4) years in healthcare and/or Revenue Cycle operations Required
• At least three (3) years in Healthcare Payment Processing Preferred

Skills and Abilities

• Excellent attention to detail organized, computer skills strong analytical skills Special Projects - Focus task

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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