2nd Shift Service Advisor

JX Truck Center
United States, Wisconsin, De Pere
201 Lawrence Dr (Show on map)
Jan 10, 2025
Description About Us: At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Shift: Monday - Friday, 4:00 PM - 1:00 AM Pay: $53,000 - $73,000/yr (Depending on Experience) + Service Counter Incentive Program Shift Premium: There is a $5,000.00/yr ($192.31, bi-weekly) 2nd shift differential, paid bi-weekly. Job Purpose: The Service Advisor is responsible for serving as a liaison between the customer and technicians. This role involves providing a high level of communication with customers and co-workers, ensuring superior customer service, scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and other duties as assigned. The Service Advisor is dedicated to honoring commitments by efficiently coordinating service appointments, creating positive experiences for customers, fostering lifelong learning through continuous education, exhibiting a pioneering spirit by implementing innovative solutions, and demonstrating good stewardship by managing resources effectively. Essential Duties and Responsibilities: Process all shop repair orders by scheduling & assigning work to shop Associates. Document and diagnose necessary repairs by taking photographs. Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing. Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work. Complete invoicing and collecting procedures in a timely manner. Maintain inventory of parts, paint and materials necessary for repair functions. All other duties as assigned. Minimum Qualifications: High school diploma or equivalent. Three (3) years of related automotive repair facility or heavy duty truck experience preferred. Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer generated business systems. Valid driver's license required; CDL required, or ability to obtain. Dependable and reliable attendance required. JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Qualifications Behaviors Dedicated - Devoted to a task or purpose with loyalty or integrity Enthusiastic - Shows intense and eager enjoyment and interest Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Team Player - Works well as a member of a group Motivations Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter - Inspired to perform without outside help Education Associates of Diesel Technology (preferred) High School or GED of General (preferred) Experience 2 years: Service Advisor / Writer (preferred) Licenses & Certifications CDL (preferred) DL (preferred) Skills Writing Skills (preferred) Time Management (preferred) Sales Skills (preferred) Phone Skills (required) Computer Skills (required) Communication Skills (required)