Practice Optimization Specialist

Yale New Haven Health
United States, Connecticut, Bridgeport
267 Grant Street (Show on map)
Jan 11, 2025
Overview To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. The Practice Optimization Specialist functions as the primary best practice workflow support contact for NEMG. They work under the direction of the Manager or Supervisor of Practice Optimization to focus on optimization activities. They have a strong working knowledge of the EHR and have the ability to map the application functionality to the best practice workflows. This role may focus on ambulatory practice workflow with clinicians and staff in ambulatory offices or with hospitalists in the hospital setting. Primary responsibilities include observing and analyzing workflows, implementing and monitoring optimizations to the workflows, providing elbow to elbow support and training when needed, and assisting with the customization of personal tools. In depth and precise investigation along with the ability to document interactions and best practice workflow recommendations is required. Attention to detail is a critical skill for this position, as well as being highly organized with exceptional customer service skills. Successful candidates will be self-motivated individuals with strong written and oral communication skills who enjoy helping users learn to optimize use of the EHR. EEO/AA/Disability/Veteran Responsibilities 1. EHR Workflow and Customization Support 1.1 Supports ambulatory offices including front desk staff, medical assistant and nursing staff, supervisors, and clinicians in the best practice workflow support for their roles. Hospitalist focus position will focus on support for hospitalists in the hospital setting. 2. Teamwork 2.1 Works closely with other team members to collaborate on ideas. 3. Additional Responsibilities 3.1 May participate in various system and NEMG committees to support NEMG Best practice workflow and optimization activities across NEMG and YNHHS. Qualifications EDUCATION Bachelor's degree in a related field preferred, or equivalent combination of education and experience with EHR and ambulatory practice workflow and/or hospitalist workflow required. EXPERIENCE Ambulatory focus: Three or more years in an ambulatory clinical setting strongly preferred, as well as experience working with an EHR (preferably Epic) and supporting users. Must have strong knowledge of ambulatory practice workflows (front desk, nursing, clinician), as well as practice standards. Strong working knowledge of EHR capabilities in Ambulatory setting. Hospitalist focus: Three or more years in an inpatient setting strongly preferred, as well as experience working with an EHR (preferably Epic) and supporting users. Strong working knowledge of EHR capabilities in an Inpatient setting. LICENSURE Clinical licensing, LPN/RN, other professional certifications or Epic certifications will be considered, although not required. SPECIAL SKILLS Ability to observe workflows and provide optimized solutions to enhance workflow where needed. Ability to provide thorough documentation on visits and interactions with staff. Strong analytical and problem solving skills. Experience in troubleshooting problems and developing solutions or triaging where appropriate. Ability to research and interpret data, as well as reporting, preparing and presenting data. Must be able to work in stressful situations and remain focused and calm while maintaining composure under stress. Exemplary customer service skills. Must have exceptional speaking, listening and interpersonal skills. Functional use of EHRs, preferably Epic, with experience in EpicCare Ambulatory, Cadence or Inpatient highly desirable. Ability to manage multiple tasks and prioritize actions required to quickly resolve reported problems. Must be able to work independently or in a team. Must be willing to work a flexible schedule and travel to each of the NEMG practice locations and/or YNHHS Hospitals. Training in Process Management/Process Improvement methodologies is desirable although not required. YNHHS Requisition ID 140148