Parking and Transportation Manager

Crystal Mountain Resort
paid time off, 401(k)
United States, Washington, Enumclaw
33914 Crystal Mountain Boulevard (Show on map)
Jan 12, 2025
Year Round WORK AND PLAY IN THE MOUNTAINS Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share. JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team! BIG PEAKS, BIGGER PERKS Employee perks: Free Alterra season pass (unlimited, direct to lift at all Alterra resorts) + Free Alterra season pass for spouse and dependents 25 & under 50% off window ticket price at IKON partner resorts Free access to Alterra Mountain destinations during time off Free ski-referral letters for employees to use at other mountain resorts during time off Discounted friends & family day-ski vouchers (Up to 85% off) Discounts on Ski & Snowboard Lessons Discounts on Ski & Snowboard Rentals Discounts on Gear Tune-Ups Discounts on Food & Beverage Discounts at Crystal Mountain Retail shops Free Crystal branded swag Pro deals on gear with 100s of brands Discount Marketplace Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more Employee-only Night Skiing events Employee Housing Available for eligible positions Accrued paid time off for eligible positions Group health insurance for eligible positions 401K benefit and generous match with immediate vesting for all staff members over 18 Opportunities for growth, advancement, and year-round employment Position Title: Parking and Transportation Manager Business Unit or Department: Operations Title Position Reports to: Director of Resort Operations # of Direct Reports: 3-5 # of Indirect Reports: 10-20 Location: Crystal Mountain, WA Wage Range: 70,000 - 80,000 annually DOE This position requires 5 days / week on mountain during winter season operations and 4 days / week on mountain during summer operations. JOB SUMMARY Under the general direction of the Director of Resort Operations, this position oversees and ensures safe and efficient day-to-day shuttle, parking, and RV lot operations. Plans, organizes, and coordinates workflow to maintain consistent levels of service to internal and external clients. Participates in the recommendation and administration of operational policies, procedures, and processes. Keeps accurate records and inventories related to planning, accountability, shuttle operations, ridership, and guest service. Supervises Parking, Shuttle, Parking Reservation Compliance and RV staff. ESSENTIAL DUTIES This position is responsible for the following job results: Consistently increasing guest satisfaction with their parking, arrival, and departure experiences Oversees weekend and holiday parking reservation compliance & enforcement Increased RV program EBITDA A highly engaged workforce Increasing the skier visits per car ratio Providing highly utilized and efficiently operated transportation alternatives Summer season landscape beautification and maintenance These job results will be achieved through the following practices: Hires, trains, and provides outstanding leadership to the Parking, Shuttle, and RV teams. Plans, executes, manages, and evaluates the operation and flow of shuttle and parking activities, ensuring consistent levels of service. Reviews and revises transportation plan to ensure service excellence and maximum efficiency. Plans, executes, manages, and evaluates the operation and flow of Crystal Mountain's RV facilities to maximize revenues and deliver service excellence. Reviews and revises RV operations and adjusts plans as necessary to achieve goals. Solicits, engages, and oversees contract transportation services for transportation to and from the mountain to maximize skiers per car ratio and reduce 410 and Crystal Mountain Boulevard congestion. Supervises technical/support staff. Hires, evaluates, trains, disciplines, and terminates staff in compliance with company policy as necessary to ensure smooth operations. Schedules parking attendants, shuttle operators, and RV staff and maintains driver accountability. Models and ensures safe behaviors and practices. Provides feedback, coaching, and personal development to Parking, Shuttle, and RV team members. Monitors budget analyzes labor costs, and projects costs of staffing needs for recommendation to management. Oversees and collaborates with Crystal's marketing team on maintenance and signage projects for parking lots and shuttles. Serves as a liaison with staff and guests. Acts as the front-line person for communicating and enforcing policy. Investigates situations and complaints and implements solutions. Works with individuals to resolve disputes/problems. Participates in a variety of meetings, committees, and/or other related groups to communicate information regarding services and/or other pertinent information as appropriate. Ensures that parking and shuttle service follows applicable rules, regulations, and policies. Consistently increasing guest satisfaction with their parking and transportation needs. Collaboration with Vehicle Maintenance team to ensure all vehicles are continually in a safe operating state Ensures the maintenance of base area landscaping through regular grounds and landscape maintenance. May be required to perform other duties as assigned by Director of Resort Operations, Resort Manager on Duty, or Resort President. REQUIRED QUALIFICATIONS Minimum age of 18 Valid Driver's License valid in the state of Washington. Able to obtain CDL with Passenger Endorsement EDUCATION & EXPERIENCE REQUIREMENTS High School Education Required \| College Degree Preferred Minimum of 3 years managing teams in a complex service operations environment Previous parking or transportation management experience preferred LEADERSHIP Understands business complexities and assumes responsibility for driving growth Leads employees or teams of employees to achieve goals Guides employees through periods of change, even during difficult times or in the face of hard business decisions Exhibits honesty, integrity in an environment of mutual respect and trust, core values, reliability ENGAGEMENT Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not Inspires, develops, and energizes employees and has a solid record of employee retention Displays rigorous commitment to the environment, financial and safety of self, business, and inherent risks through stewardship. COMMUNICATION Communicates clearly and appropriately - both orally and in writing Responds to questions or requests in a timely manner Conducts regular one-on-one and departmental meetings to ensure a good flow of information Recognizes and rewards the achievement of his/her team and others; Ensures thank-yous are delivered All communication emphasizes a high level of guest service in a friendly manner DELIVERY Achieves high-quality business outcomes for the division as well as delivering good results that help the business overall Meets or exceeds financial goals, budgets, forecasts Creates successful strategies that produce results, but is also willing to accept responsibility for shortfalls when appropriate Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations Takes steps to provide epic experiences that are wild, memorable, and unexpected FLEXIBILITY Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years; Exhibits willingness to change Adjusts budgets and reforecasts as needed across the year based on changing business needs Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessary Inspires a unified team through understanding what is required for successful, cooperative, and fun team success PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally performed in an exterior (parking lots, shuttle routes) or interior office environment, with frequent interruptions and irregularities in the work schedule. Work hours may vary; occasional evening and frequent weekend hours are required. Frequent reaching, walking, standing, lifting, stooping, or carrying of equipment and materials may be required. May be required to lift and carry up to 50 pounds. Incumbents who operate shuttles must possess a valid Commercial Driver's license for operation of motor vehicles within the State of Washington with passenger certification and an acceptable driving record including five years of accident-free driving, with no recent moving violations. Such incumbents must possess first aid/CPR certification. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities perform the essential duties. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Crystal Mountain Resort and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Crystal Mountain Resort or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.