Patient Services Representative

Job Summary

The purpose of the Patient Service Center Representative is to provide quality and consistent service to patients who call in to schedule medical appointments, coordinate procedures, or make payments. Ability to multitask is essential.

Essential Functions

• Answer incoming phone calls and respond to patient inquiries in a professional and timely manner.
• Schedule, reschedule, and confirm patient appointments.
• Direct calls to the appropriate departments or staff members.
• Take accurate messages for medical staff and ensure timely follow-up.
• Verify patient information and update records as needed.
• Assist with checking patients in and out upon arrival and departure.
• Maintain confidentiality of patient information in compliance with HIPAA regulations.
• Support other administrative tasks as assigned by Clinical Director.

Required Qualifications

• Minimum of a High School Diploma or GED.
• Minimum of a year of experience customer service environment, preferably in a high volume administrative or healthcare setting.
• Call center experience preferred.
• Excellent communication, interpersonal, and customer service skills.
• Excellent speaking voice - proper grammar, diction, enunciation, and tone.
• Excellent listening and organizational skills.
• Proficiency in PC use and applications such as MS Office 365.
• Working knowledge of EHR and patient scheduling systems; Epic preferred.
• Working knowledge of medical terminology.
• Bi-lingual preferred.
• Knowledge of third-party payors including Medicare and Medicaid plans.
• Prior experience using third-party payor websites for verifying insurance eligibility.

Physical Requirements

• Typically sitting at a desk/table.

Location

• Center City, Philadelphia, PA.

Additional Information

This position is classified as a Full time Non-Exempt with a grade of F [$14.10 - $21.15]. The offered pay is dependent upon internal equity and the successful candidate's competencies, education, and experience.

For more information regarding Drexel's Professional Staff salary structure and Compensation Guidelines & Policies, please visit the Compensation and Salaries website.

Please review the Benefits Brochure for some information on our benefits offerings.

Special Instructions to the Applicant

Please make sure you upload your CV/resume and cover letter when submitting your application.

Review of applicants will begin once a suitable candidate pool is identified.