Support Systems Administrator

KWMU FM Radio

St. Louis Public Radio, the region's award-winning NPR member station, seeks a collaborative, experienced IT professional to manage the organization's computing technology needs. The Support Systems Administrator at St. Louis Public Radio (STLPR) is an information technology position responsible for administering, monitoring and modifying hardware, software, applications, related tools and interfaces for approximately 60 full and part-time staff. The person in this role installs, maintains, troubleshoots and upgrades various STLPR computer software systems and servers, makes recommendations regarding hardware and software acquisitions, assists with computer issues and peripherals including studio automation systems, prepares documentation for and provides user assistance to staff and other stakeholders, and communicates and assists STLPR's broadcast engineering team as needed.

The Support Systems Administrator plays a key role in the organization as lead contact and liaison to the University of Missouri-St. Louis (UMSL) Information Technology department and its staff.

Key Responsibilities

• Research, recommend, procure, install and maintain hardware, including both Dell and Apple computers, and industry-specific software for all departments at STLPR and various broadcast and production-related computer/network systems.
• Coordinate information system activity by acting as the liaison for STLPR in communicating with University IT staff, vendors and other appropriate parties.
• Act as a technical resource, assisting users in resolving problems with software and implementing solutions; troubleshoot issues and facilitate resolutions.
• Work cooperatively with UMSL IT to install, configure and upgrade software; modify and develop applications for all STLPR studio locations as needed and in coordination with STLPR engineering team.
• Provide A/V support for regular STLPR meetings and events by becoming proficient in the operation and troubleshooting of projection systems, video conferencing capacities in various rooms and any related hardware and hardware, and creating or maintaining related vendor relationships.
• Serve as primary or backup resource for support of many STLPR software systems including: Audition, Sharebuilder, Allegiance traffic systems, Nielsen's PPM Analysis Tool, computers in broadcast studios, Telos call screening system and other relevant software.
• Set up, distribute and troubleshoot audio streams (KWMU-1, Jazz KWMU-2 and Classical KWMU-3); troubleshoot occasional smart speaker issues related to commands and Alexa skills; help set up special news coverage streams.
• Respond to security incidents to ensure system integrity; isolate and repair or rebuild compromise solutions in a coordinated manner with UMSL IT.
• Collaborate with supervisors and the chief of staff to provide technology support for incoming and outgoing STLPR staff, including submission of University IT requests for computers, security card access, phone services, picking up equipment from UMSL and training new staff on required software, which may include NPR Studio and Grove, Slack, email forwarders, password management tools, Emma, Streamguys and more.
• Work cooperatively with University IT to aid in installation and configurations of computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware.
  Provide technical support and oversight of newscast automation technology as related to local newscasts on NPR platforms.
  Other duties as assigned.

Supervision Received: The Support Systems Administrator for STLPR is supervised by the Director of Business Administration.

Supervision Exercised: None

• Required Knowledge, Skills and Abilities
• Knowledge of operating systems, hardware and ancillary devices
• Must be able to physically carry objects up to 40 pounds, such as computer monitors, hard drives, printers, etc
• Must be able to provide technology support to any of the locations operated by St. Louis Public Radio, and be available to be called in or stay after normal business hours to address IT-related issues and emergencies that could impact a 24-hour broadcast operation.

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

40 hours per week

• Associate degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
• 1-2 years of general computer database experience; or an equivalent combination of education and experience sufficient to perform the essential duties of the job as listed above.
• Deep understanding of standard desktop software applications, operating systems and hardware, including Apple and Dell computers.
• Strong independent time management skills.
• Strong verbal and written communication skills for successful interactions with a variety of users.
• Strong customer service skills.
  

Pay commensurate with education and experience.
Hiring Range: $60,000 - $70,000 Annual
Grade: GGS-010
University Title: Support Systems Administrator - Specialist

Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.

Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.

Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.