Client Service Representative

Spectraforce Technologies
United States, Illinois, Chicago
Jan 14, 2025
Job Title: Client Service Representative Location: Fully Remote (CST) Duration: 3 months Assignment Shift/Hours: 40 hours/week, Selected Candidates will be expected to work remotely M-F. Work hours: The call center is open from 7 am to 6 pm CT. Schedules will be 8 hours, determined once onboarded, and vary based on business needs. Project Overview: Contractor will assist with servicing clients by responding to inquiries about the bank's products and services. Communicates with retirees regarding products and services. Tasks & Responsibilities: Training will be included when candidates are brought onboard. Training includes: Classroom training, Online courses, Job shadowing, Q & A time, Listen to live calls, Call Certification Answer calls from the retirees of our clients. Responds to the inquiries by providing the requested information or referring the inquiry to the appropriate area for resolution. Perform administrative/data entry tasks. Researches and resolves inquiries and communicates resolution to appropriate parties. Reason for Request: Need to staff up for the tax season when call and work volumes increase significantly. Qualifications: Excellent Communication, Need to be professional and well spoken. Experience in client servicing environment, taking back-to-back phone calls is a huge plus. Good writing and typing skills. Ability to learn multiple computer applications to complete work. Internet savvy would be helpful to help retiree's setup and navigate online application. Must have experience with Microsoft Office and Excel Patient and understanding attitude to work with an older population. Understanding that they will be dealing with calls from retirees, some people they work with might not be in the best of health or have challenges, must be very polite/courteous. Stable Internet Connection and the ability to hard wire into a router/modem to work remotely is required. Must be able to successfully pass the security background check screening for the client. Nice to Have: Highly preferred: Spanish-speaking candidates would be helpful.