Phlebotomist Lead

The Phlebotomist Lead has the primary responsibility of providing functional guidance to the phlebotomy team and acting as a resource person while assuring proper procurement of specimens for clinical testing. This may include collection, transportation, ordering, labeling and processing of specimens as well as assisting with scheduling, providing direction, and working with the Coordinator and Manager to ensure a smoothly-run, patient-centric phlebotomy department.

• Oversees daily activities and redistributes duties
• Handles incoming phone calls to areas and responds appropriately
• Demonstrates leadership ability by offering assistance, leadership, and functional guidance to staff.
• Able to perform the duties of the personnel within the procurement/processing area and function in a staff position when there are unexpected staff shortages or high workload.
• Follows age specific care guidelines when procuring blood specimens from all patients
• Oversees and maintains inventory.
• Monitors pending collections to ensure all specimens have been collected in a timely manner
• Provides instruction through skill training as well as functions as a technical resource for section
• Works closely with staff to ensure policies and procedures are followed and communicates instances of non-compliance to the management staff.
• Keeps abreast of procedural changes and communicates those changes to staff; updates procedure manuals as needed.
• Sets the example for expectations and acts as a mentor to staff.
• Works with laboratory management to ensure cost-effective operation of the department by identifying and implement cost saving measures.

• Demonstrates problem-solving skills.
• Provides effective training to staff to facilitate problem-solving skills.
• Thoroughly investigates and documents all incidents and follows up with staff involved
• Interacts with Coordinator and/or manager regarding incidents
• Handles incoming phone calls
• Functions as a liaison between procurement/processing staff, nursing units, technical staff, and laboratory management.
• Communicates changes impacting the department.
• Communicates with patients and clients as follow up to problem solving.

• Responsible for development of training materials for section, subject to approval by coordinator and manager.
• Assures that all staff is adhering to policy /procedure
• Responsible for oversight of new employee's progress through competency checklist.
• Responsible to inform coordinator and manager of problems/concerns encountered during orientation period
• Functions as key contact person for new staff members
• Demonstrates familiarity with reference materials
• Capable of performing duties while handling conflicting demands and personalities

• Provides training and consultation to internal and external customers.
• Coordinates efforts with out-patient areas (MDC, OP lab, etc.), shares ideas to improve service.
• Assists with special reports as requested.
• Maintains knowledge of compliance to be able to adhere to regulations.
• Attends meetings and educational sessions as needed.

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance - and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation's highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world's first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.