Associate Director of Undergraduate Admissions

Job Summary

The Associate Director of Undergraduate Admissions, reports to the Director of Admissions and Outreach, provides leadership and management functions for the evaluation of undergraduate applicants for admissibility and transfer credit. The Associate Director of Undergraduate Admissions assists the Director in developing a vision and strategic plan to ensure optimal customer service, campus communication, and operational effectiveness. The Associate Director of Undergraduate Admissions provides regular reports of admissions and transfer credit. The position is responsible for overseeing the admissions and evaluation process for domestic, international, and online undergraduate applicants. The position provides direct supervisory oversight of professional staff as well as quality leadership that motivates and rewards staff, produces quality work within a student-centered customer service environment, and meets University deadlines. The unit works closely with other units across the campus community to accomplish the desired outcomes.

Key Responsibilities

• Manages operational activities of a comprehensive domestic and international admissions and evaluations office, including management oversight of approximately 25 professional staff
• Manages and provides leadership of personnel and processes affecting operational functions to meet programmatic goals and student/university service needs
• Consult on and implement CSU, SJSU, and Title V policy for admission; execute impaction process and policies to ensure enrollment management targets are met; review special admissions cases
• Leads Specialists for other sectors of admission, including online, Veterans, and the international unit for undergraduate admission. This encompasses the direct supervision, hiring, and evaluation of evaluators who evaluate and verify students' eligibility and validate documents
• Provides appropriate professional development opportunities and holds regular meetings to share information and gather input
• Assists with establishing and implementing short- and long-range unit goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement
• Develops, implements, and manages short and long-term strategic goals to enhance customer service with students, faculty, administrators, and staff
• Develops and implements reporting tools for comprehensive editing and verifying systems for undergraduate evaluations

Knowledge, Skills & Abilities

• Ability to communicate with constituents in a professional and respectful manner
• Demonstrated knowledge of admission policies and procedures including CSU, SJSU, and Title V
• Demonstrated experience supervising, hiring, training, and evaluating professional staff
• Demonstrated experience with international student admissions with a preference for experience at the undergraduate level
• Demonstrated experience utilizing technology to improve operations
• Demonstrated experience in assessment of customer service
• Demonstrated experience utilizing student information systems, with preference given to PeopleSoft experience.
• Demonstrated experience in identifying and implementing short and long-term strategic goals and initiatives to enhance student success and customer service
• Demonstrated ability to establish and maintain successful strategic collaborations across departments, divisions, and the campus community at large
• Demonstrated ability to effectively present information and respond to questions from groups of students, campus employees, and the general public
• Demonstrated experience to work effectively in a multicultural environment
• Demonstrated experience complying with admission policies and procedures related to federal, state, and campus rules and regulations
• Demonstrated strong written communication skills and ability to write analytical reports, business correspondence, and procedure manuals
• Demonstrated ability to write analytical reports, business correspondence, and procedure manuals
• Demonstrated experience complying with admission policies and procedures related to federal, state, and campus rules and regulations
• Demonstrated ability to research best practices at other relevant institutions

Required Qualifications

• Bachelor's Degree
• Four (4) - Five (5) years of professional level experience within higher education working with student service functions; outreach and recruitment of students to higher education institutions, admissions, program development or academic support programs
• One (1) - Two (2) years of progressive leadership or supervisory experience in a higher education setting
• Experience with data collection and assessment reporting

Preferred Qualifications

• Master's Degree in Business, Academic Affairs, Higher Education, College Counseling/Advising, College Student Personnel or related field or equivalent training, education, or experience
• Six (6) - Seven (7) years of professional level experience within higher education working with student service functions; admissions, program development or academic support programs
• Two (2) - Three (3) years of progressive leadership or supervisory experience in a Higher education setting
• Experience developing and implementing processes
• Excellent written communication skills

Compensation

Classification: Administrator II
Anticipated Hiring Range: $8,334/month - $9,167/month
CSU Salary Range: $5,053/month - $16,221/month

The final hiring salary will be commensurate with experience.

San Jose State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: January 15, 2025 through January 29, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San Jose State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).