Sales Operations Specialist (Irving, TX)

Sales Operations Specialist

As a Sales Operations Specialist in Irving, Texas you will be part of a team providing support to the Learning Services Sales Organization in specific states and markets across the United States.

We are looking for a highly organized, efficient self-starter who will partner with Account Executives to provide outstanding customer service, information, explanations, and other assistance as required. Requests come in via telephone and email. You will approach each task with a keen attention to detail while maintaining the ability to understand the bigger picture and how the details contribute to the larger goal. You are self-directed when you need to be, and demonstrate the thoughtfulness and maturity to recognize when to take the initiative and when to consult with your team. We are excited about candidates who can handle multiple projects simultaneously and operate in a sometimes demanding work environment.

This position is expected to work in the Irving, TX office with the potential to convert to a hybrid role with onsite responsibilities after a successful period of training.

Responsibilities:

• Quote Creation: Create or manipulate quotes using SalesForce and Microsoft Excel adhering to all finance, business, and system policies
• Sample Orders for Customers: Keying sample orders for our sales team to be delivered to customers for their review.
• Project Management: Manage quotes, sample orders, folder creation, or other types of projects for your sales teams to ensure that deadlines and high-quality demands are met
• Respond to customer phone calls and emails; act as an agent of the Sales team to facilitate requests or solve escalated issues, liaison with internal teams including Customer Service to ensure that purchase orders and quotes are efficiently processed and resolve any issues
• Marketing folder and binder creation: Create, assemble, package, and ship marketing and product folders and binders to support sales campaigns for our sales markets. Involves printing, making copies, assembly, packing, and shipping.
• Review escalated scenarios or issues, use systems and other resources to identify the scope of the issue, determine solutions, and provide direction to internal groups to resolve
• Compile informational analysis and database projects as needed
• Demonstrate teamwork, dedication, and a commitment to excellence
• Interact with all levels of management; communicate effectively via email and verbally
• Create spreadsheets and other documentation to accurately represent the proposed structure of a complex deal; provide clear and complete direction to order processing to reduce any booking delays

Qualifications:

• 2-3 years of customer service experience and/or sales operations/admin-related experience preferred

• Outstanding communication skills including verbal, written, and active listening
• Strong organizational skills with an ability to set priorities, meet critical deadlines, juggle projects, and produce high-quality and accurate work under time constraints
• A strong sense of urgency in undertaking the execution of tasks, and an impressive ability to think ahead, be proactive, and show initiative
• Able to problem solve through thorough research and analytical skills
• Microsoft Excel skills are required
• Salesforce, Google Suite, SAP, and Oracle experience are highly preferred
• Must be detailed oriented both in your work and communication
• Must be able to lift and move boxes weighing at least 35 lbs.