Pool and Beach Experience Manager

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

To oversee the associates in the department in the following areas:
a. To Oversee the Pool and Beach experiences for all guests have cohesive bond between F&B team members and recreation team members
b. To lead the Recreation and Oceanside Pool teams in their day-to-day operations
c. To oversee the training and implantation of Omni Culture while inspiring the leadership team and all associates.

Essential Functions: To intertwine the pool, beach, and Oceanside Restaurant poolside experience
75% Pool and Beach- March- October
25% Oceanside Restaurant - November - February
* Office / Planning - 8a-10a daily, very for holidays
* On the Pool Deck - 10a-6p greeting, talking with guests, resolving issues, creating fan for our guests and accommodation requests

Manager of Pool and Beach Experiences with duties as follows to Oceanside:

* Oversight the guest experience while visiting the Pool and Beach
* Communicates and directs openly between Recreation and Oceanside teams
* Oversight of Paloma Y Pico, Oceanside To Go, and Oceanside Restaurant- Pool Servers
* Oversight of Pool Cabanas and Luxury Chairs (Sales and service)
* Oversight Beach experience Cabana's, Elite and Chair & Umbrellas (Sales and service)
* Attend department meetings communicating pertinent information to associates and managers
* Focus on Timeliness, Cleanliness, Friendliness, Functionality, Teamwork
* Daily Experiences - Build a Boat, Margarita Backpack, family activities and activations etc.
* Able to lead each recreation manager/ associate in their day-to-day role to raise service levels
* Be involved with Oceanside and Recreation ATGT meetings
* Create a SOP/ MOS consistence for the whole department by job title
* Become efficient with POS systems and be the administrator for the department
* Communicate and display high levels of service to all Omni Associates
* Use business Acumen to drive revenues and produce new programing/rental opportunities.
* Provide weekly MOS audits for consistence through the department
* Using the pillars, grow our associates in a positive manner and develop ideas from their input
* Build associates confidence of Power of Engagement
* Organize ATGT meetings
* Recognize associates through OSC awards
* Balance the Trilogy
* Set the performance standard through Moments of Service
* Help develop long range plans for the department
* Pool/ Beach Cabana experiences with food and beverage offerings
* Beach reservation process

Must have previous experience in a similar role. Previous hospitality, recreation experience strongly preferred. Previous leadership experience required.
• Bachelors degree in Recreation, Tourism or Hospitality strongly preferred.
• Must be able to operate golf cart safely on beach and around resort.
• Must be able to operate company motor vehicle in accordance with company motor vehicle standards
• Must be over the age of 21, have a Georgia or Florida license in good standing, no previous histories of license suspensions or DUIs/DWIs
• Able to work in outdoor environment in varying weather conditions to include sun, rain, varying temperatures, humidity, etc.
• Must be able to lift, push, pull, carry up to 50 lbs unassisted and repeatedly / up to 100 lbs unassisted and occassionally.
• Must be able to squat, bend, stand for long periods of time while setting up cabanas, beach chairs, umbrellas and assisting guests.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.