Client Technology Technician

This is a third-shift position supporting the Grand Rapids hospitals.

Schedule is as follows:

• Monday - 11:30pm-10:00am
• Tuesday - 11:30pm-10:00am
• Wednesday - 11:30pm-10:00am
• Thursday - 11:30pm-10:00am

Under minimal supervision, communicates and works together with customers to configure, install, preventatively maintain, improve, and troubleshoot client technologies, their systems and integrations that optimize the end user experience. As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy, and urgency. Serves as resource on technology projects and initiatives. Documents problems and resolutions and escalates appropriately, when necessary. May perform end-user training. Participates in the testing and evaluation of new client technology solutions. Competent to work on most types of client technologies within a diverse customer portfolio, but at times requires guidance from others. Capable of working independently.

• Under minimal supervision, working with and for the customers, responsible for the installation, replacement, repair and support of client technology and their systems.
• Knowledgeable about the systems used within assigned areas of responsibility, providing troubleshooting and documentation for technology requirements and workflows, while ensuring alignment with Digital Services (DS) architectural standards. Serves as primary point of contact for problem identification and helps drive issue resolution.
• Performs event correlation/log analysis, failure analysis/reporting and root cause analysis.
• Serves as resource on technology projects and may take part in end-user training.
• Participates in the testing of new client technology solutions and medical equipment and provides constructive feedback throughout the process.

Required

• High School Diploma or equivalent
• 2 years of relevant experience in the field
• Able to work independently and is self-motivated
• Must have reliable transportation to facilitate travel between hospitals

Preferred

• Associate's Degree /Technical school or equivalent
• 3 years of relevant experience in the field
• Client technology support experience
• CRT - Microsoft A+

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.