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Guest Services- Coachella & Stagecoach 2025

AEG Worldwide
United States, California, Indio
Jan 17, 2025
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Guest Services Department - Coachella Valley Music and Arts and Stagecoach Country Festivals 2025 Summary Guest Services Staff at Coachella and Stagecoach Music Festivals are responsible for supporting and maintaining a positive experience by providing event and way-finding information and assisting with lost & found for guests and staff. Primary Responsibilities Provide guests and staff with event information about amenities and services related to in-venue and camping activities, food programs, pathways, parking lots, sponsorship activations, medical tents, and various transportation programs. Assist camping guests with early vehicle, ice, and water truck requests/sales. Notify department supervisors of trending FAQs or repeating issues promptly. Assist with the Lost & Found operation. This includes logging found items, matching claims, and returning items to confirmed owners through the festival's selected return program. Those assigned to Support duty will be responsible for replenishing water/ice, day of guides, and/or transporting staff to info kiosks as needed. Support staff will also assist with any on-site staff deployment as needed by festival production. Help guests complete ADA ride requests to parking lots. Communicate to department dispatch or supervisors when assistance is needed in resolution. Maintain professional attitude, appearance, and etiquette. This includes staff uniform cleanliness and over-the-radio communication. Abide by festival-wide safety and emergency procedures, and AEG's Code of Conduct. Complete all company and festival-required training. Other duties as assigned by department supervisors. Qualifications Minimum education level of: High School Diploma or its equivalency. Minimum of 1-2 years of related work experience. Ability to work in varying conditions. Ability to lift 20 lbs. without assistance. Positive attitude with superior customer service skills. Must be available for the required festival dates and training sessions listed below. Required Availability The dates listed below are required and based in Indio, CA except for the virtual training session. April 8 Staff Training - Virtual Session April 10-13 Coachella Weekend 1 April 17-20 Coachella Weekend 2 April 23 Stagecoach Site Updates - Virtual Session April 24-27 Stagecoach April 28 Load Out Optional Shift Additional Info* On-Site Lodging:Provided if available. Meals:Provided on working days. Staff Shirt: Provided. Pay Scale: $20.00 - $21.00 AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.