Associate, Customer Service

Job Summary

At Avient, we're not just a global leader in specialized and sustainable material solutions; we're a team of passionate experts and trusted customer advocates. As an Associate Customer Service Representative, you are the first point of contact for our valued customers, embodying our commitment to exceptional service and excellence. You'll build a foundation in customer support, developing expertise and gaining experience in all aspects of order management and customer relations.

Your Mission:

• Learn and Grow: Develop a strong understanding of Avient's products, services, and processes through hands-on experience and continuous learning.
• Communication Excellence: Build rapport with customers, providing clear, timely, and empathetic responses to inquiries and concerns.
• Efficiency in Action: Accurately process customer orders, ensuring all details are captured and communicated effectively to internal teams.
• Collaborative Spirit: Partner with fellow team members, seeking guidance and support when needed to ensure seamless service delivery.
• Integrity and Respect: Uphold Avient's Code of Conduct and ethical standards, treating every customer and colleague with professionalism and respect.
• Ownership Mindset: Take responsibility for your assigned tasks, demonstrating initiative and a commitment to finding solutions.

Your Skills and Potential:

• Strong interest in customer service and building relationships
• Excellent communication skills, both written and verbal
• Ability to learn quickly and adapt to new information
• Strong attention to detail and organizational skills
• Positive attitude and a passion for providing exceptional service

If you're eager to learn, passionate about customer service, and excited to grow your career at a leading global company, we invite you to apply today and join our team of dedicated professionals at Avient!

Essential Duties and Responsibilities:

Customer Focus & Communication:

• Provide friendly and professional customer service, responding to inquiries, addressing concerns, and resolving basic order issues.
• Actively listen to customer needs, accurately capture information, and effectively communicate solutions.
• Maintain regular contact with customers regarding the status of their orders, including shipping updates and potential delays.
• Escalate complex issues or requests for changes to leadership for assistance.

Order Management & Fulfillment:

• Regularly review and process incoming customer orders, ensuring accurate data entry and adherence to established procedures.
• Collaborate with internal groups (Sales, Supply Chain, Operations, etc.) to ensure smooth order processing and report any issues for timely resolution.

Systems & Processes:

• Utilize company systems and tools to process orders, track shipments, and maintain accurate customer records.
• Follow established procedures and guidelines, ensuring compliance with company policies and industry standards.
• Accurately record all relevant details and actions taken regarding customer orders in the designated system.

Learning & Development:

• Take initial ownership of customer requests, documenting details and ensuring accurate information is gathered.
• Follow through on assigned tasks, seeking guidance from experienced team members as needed.
• Develop a strong understanding of Avient's products, services, and processes through continuous learning and hands-on experience.

Core Values:

• Demonstrate a willingness to learn and grow, actively seeking feedback and opportunities for professional development.
• Embrace a continuous improvement mindset, identifying opportunities to enhance processes and improve customer satisfaction.
• Uphold Avient's Code of Conduct, ethics, and values in all interactions, maintaining confidentiality of sensitive information.