Regional Sales and Agency Manager

Job Description

As a Regional "Shop" (sales) and Agency Manager you will be responsible for management of sales locations within a territory. Channels: Shops, Agency, TVM (incl. Handhelds). Travel requirements is 40 - 50% travel

Key Responsibilities:

* Ensure customer experience standards established by the company are met at locations within territory

* Evaluate and report on cost to sell metrics and identify and execute growth strategies across responsible locations

* Coordinate services provided at Shops (customer service/sales locations) by vendors and contractors

* Ensure policies and contract obligations are followed, including

• Collection of funds due
• Contracts and amendments current
• Required Shop Training's completed
• Agency training is up to date
• Site visits and Shop safety walkthroughs (Audits)
• Escalate facilities maintenance and safety concerns from Audits

* Establish new locations (sourcing) for sales related stops and work closely with Government Affairs/Infrastructure on subsidy and bus stop needs

* Establish new Agents for locations that that require offline sales

* Direct Management of Shop (sales and customer service) Management

Required qualifications, capabilities, and skills:

* At least 3 years of supervisory/management experience with a proven ability to lead.

* Strong written and verbal communication skills

* Strong interpersonal skills: the ability to effectively interact with various styles and levels of management.

* Ability to solve problems and act in a decisive way to achieve results.

* Must be able to meet deadlines and multi-task.

* Experience with Bus Terminal Operations Preferred

* A working knowledge of Microsoft Office Suite is required.