Lifespark Senior Living- Director of Quality & Leadership Development

Lifespark is a complete senior health company headquartered in St. Louis Park, Minnesota. Since 2004, we've been helping seniors stay healthy, navigate their health care options with confidence, and live fuller, more independent lives as they age. That's where our people come in - from accounting and health technology to front-line nurses, advanced practice professionals, caregivers and everything in between, we are all invested entrepreneurs focused on helping people age magnificently.

Our Lifespark culture has created not only an award-winning workplace - earning Star Tribune Top Workplace 11 times, Minneapolis Business Journal Best Places to Work three times, and Top USA #1 in Healthcare - but a place where you have the room to be creative, make a difference, and have a purposeful, direct impact on how people age. Lifespark's full continuum of services offers a breadth of roles with the support to grow your career. To see the experience we are creating, watch our award-winning video Going South - this is the experience you will help create at Lifespark! Changing the age-old story starts with you - let's get you hired.

Wage Range: $150,000-$175,0000 depending on experience

Location: Travel required 25% of the time, across Minnesota and Wisconsin

Schedule: Full - Time / Monday - Friday, 8:00am-5:00pm

Lifespark Benefits Include:

• Annual Reviews/Raises
• Paid Time Off - Vacation Time
• Medical, Dental, Vision benefits for Full Time Hires
• Short-Term Disability & Long-Term Disability Insurance
• Life Insurances
• 401k + Company Match for full-time and part-time employees
• Referral bonuses
• Career path to other positions within our growing company!

The Director of Quality and Leadership Development oversees development, oversight, and education related to all Quality Improvement and ongoing Quality Assurance within Senior Living. This role is responsible for promoting a positive image and leading the organization in process-based quality initiatives, including facilitating, tracking, analyzing, reporting, and acting on outcomes. Additional responsibilities include quality oversight of partner/vendor relationships, customer experience programs, development of leaders in senior living, risk management, and compliance oversight with the operations team in matters of licensure, regulation, and other government programs.

Position Functions and Responsibilities

• Participate in the enhancement and execution of quality improvement and assurance programs including development of evidence-based process steps for identified improvement initiatives and facilitation of group action.
• Function as a project facilitator for business management initiatives that involve multiple Senior Living team members with multiple areas of accountability.
• Apply an analytical and strategic approach to problem-solving by obtaining and using metrics and/or data to demonstrate outcomes.
• Develop effective tracking mechanisms and evidence-based outcomes for ongoing analysis and reporting to the organization to determine effectiveness. i.e., Mock survey results.
• Trend all MDH surveys and other compliance surveys (REAC, etc.) to ensure ongoing improvement.
• Advocate, inform and educate team members on quality improvement and assurance processes.

• Proactively anticipates challenges or gaps and plans accordingly while breaking down barriers to acceptance of change.
• Participate in and support all AHCA quality award nominations and assist in development for eligibility for award applications.
• Oversee Customer Experience programs and data collection. Analyze data to identify trends and develop customized solutions to drive satisfaction; work with operational leaders to set action plans for ongoing improvement.
• Apply an analytical and strategic approach to problem solving by obtaining and using metrics and/or data.
• Escalate issues that do not meet the company expectations for customer experience engagement and identify a resolution.
• Strive to improve assigned SL programs for greater efficiency and effectiveness.
• Coordinate and lead quarterly business reviews with partner organizations and develop with partner, quality metrics on agreed upon goals/projects.
• Monitor, identify and communicate risks or opportunities to leadership and supporting departments.
• Manage aspects of compliance initiatives
• Ensure compliance with licensure & regulatory mandates.
  
  
  
  • Assist in the development and review of Clinical guidelines, including regulatory and payer i.e., governmental and private.
  
  
  
  
• Understand and support operational budget based upon company guidelines and departmental budgets prepared by departmental managers.
• Participate in organizational quality projects for ongoing improvement and organizational goals that may be clinical or operational. Examples: hospitalization rates, fall reduction, support of the Lifespark Complete model
• Support the organizational Entrepreneurial Operating System (EOS) structure as goals/rocks are rolled out within Senior Living and organizationally.
• Develop and lead leadership development initiatives and pipeline programs to assure ongoing development and support for team members in senior living.
• Participate in development planning with each Executive Director and Director of Health Services in conjunction with their supervisor.
• Foster and develop a collaborative and innovative environment that supports professional growth and development.
• Oversee Senior Living HIPAA privacy compliance; participate in the company Compliance & Quality Committee.
• Manage aspects of Senior Living compliance and Risk Management initiatives.
• Work closely with the Spark Performance team to develop and support culture change initiatives.

Qualifications

• 4-year degree required.
• Master's in healthcare, business, organizational development, nursing preferred.
• Minimum of 5 years of experience in health care delivery in a leadership position (nursing, social work, therapy, health administration).
• Minimum 5 years of experience in process improvement; experience with multi-site accountability preferred.
• LEAN training or EOS/Traction training preferred.
• LNHA/LALD/HSE licensure preferred
• Strong customer service and relationship-building ability.
• Ability to align diverse groups toward a common goal.
• Strong analytical skills and ability to communicate outcomes.
• Proficiency in process improvement principles.
• Proficient with technology and technological applications.
• Ability to collaborate effectively.
• Independent work style with creative and critical thinking skills focused on effective change.
• Ability to develop, implement, and review operational processes for service delivery and integration.
• Strong phone, virtual and email communication skills.
• Passion for serving the senior population.
• Ability to travel throughout Minnesota and Wisconsin 25% of the time.
• Interest in participating in state and national work groups through association affiliates and partners.

It has been and will continue to be our policy to provide equal employment opportunities to all employees and applicants without regard to age, race, creed, color, disability, marital status, sex, gender identity, national origin, ancestry, sexual orientation, arrest record, conviction record, military service, use or nonuse of lawful products off the Employer's premises during nonworking hours, or declining to attend a meeting or to participate in any communication about religious matters or political matters, or any other status protected by federal, state, or local law.