Workstation Support

Ampcus, Inc
United States, Virginia, Norfolk
Jan 19, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Workstation Support Location(s): Norfolk, VA Job Description 1. Candidates should have a good understanding and knowledge of installing software and setting up hardware. 2. Proficiency in Windows 10/Office365 products/Outlook/Teams/One Drive. 3. Proficiency in diagnosing and troubleshooting computer issues. Should have proficiency with imaging via SCCM and be able to handle large volumes of imaging requests. 4. Must be able to troubleshoot and resolve any imaging issues for standard PC's/laptops, toughbooks, tablets, etc. 5. Experience supporting cell phones and Ipads desired. 6. Experience supporting Client and OCE printers/plotters desired. 7. Ability to interface with wide variety of clients and must have excellent customer service skills. 8. Previous Helpline or customer service experience desired. 9. Excellent problem-solving and critical thinking skills required. 10. Must have strong listening skills and be able to respond to multiple customer requests or demands. 11.Manages workload by wisely prioritizing his or her tasks often and adjusting to the situation at hand. Willingly cooperates and works collaboratively with a team. 12. There is a Oncall Rotation requirement for this position. 13. Configure and test client workstations to utilize VPN access using secure token identification. 14. Increase productivity and minimize downtime by supporting all company software, operating systems, workstations, charting/drawing, and network connectivity. 15. Install image systems with appropriate OS for client needs. 16. Install and configure core applications once base OS image has been deploy. Establish Internet accessibility, TCP/IP addresses, and internal and external e-mail accounts. 17. Support various connectivity requirements including, but not limit to, Ethernet and TCP/IP. Soft skill requirements: Possesses strong customer service skills. Demonstrates a sense of urgency in addressing issues affecting their customer and takes ownership of the issues affecting them. Must be an able listener. Communicates early and often with the customer keeping them informed of the situation. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.