Manager, Digital Campus Services

Manager, Digital Campus Services

The Manager of Digital Campus Services leads the Digital Campus team, serving as a champion for delivering exceptional user experiences through Davidson's collaboration platforms, desktop systems, artificial intelligence tools, and emerging technologies. This position combines hands-on technical leadership with strategic oversight to ensure campus-wide technologies deliver value while maintaining focus on future innovations. As a working manager, they balance technical execution with team leadership and stakeholder engagement.

As a member of the T&I leadership team, the Digital Campus Services Manager will contribute to Davidson's mission of "driving digital transformation that advances Davidson's primary purpose." They are expected to foster a high-performing team culture built on collaboration, innovation, and technical excellence.

Principal Duties and Responsibilities

• Lead and mentor Digital Campus team members, providing technical guidance and performance management
• Drive strategic direction of Davidson's digital collaboration, endpoint management, and artificial intelligence services
• Serve as escalation point for complex technical issues and service incidents
• Build and maintain relationships with key stakeholders across the college
• Manage vendor relationships and contracts
• Oversee the team's product ownership model, ensuring service quality and continuous improvement
• Lead initiatives to integrate new technologies, including AI tools, into Davidson's digital ecosystem
• Manage team resources and budget allocations
• Foster an inclusive team environment and advance DEI principles in hiring and development practices
• Lead change management initiatives for new technology implementations
• Maintain and develop technical documentation and training programs
• Oversee administration of SaaS platforms and cloud collaboration tools
• Participate in college-wide committees and projects as assigned

Minimum Qualifications

• Bachelor's degree in related field or equivalent work experience
• 5+ years of experience in information technology
• Demonstrated expertise in cloud collaboration platforms (Zoom, Office 365, Google Workplace)
• Strong understanding of enterprise IT concepts and protocols
• Experience administering SaaS platforms at scale
• Experience with project management and resource allocation
• Excellence in stakeholder communication and relationship management
• Proven ability to develop team members and foster continuous improvement
• Strong technical documentation and training program development skills

Desired Skills & Abilities

• Experience in a higher education setting
• Strong understanding of collaboration platform concepts (meeting room, video conferencing, UCaaS)
• Familiarity with endpoint management practices and platforms
• Experience with artificial intelligence and its applications
• Leadership experience in change management initiatives

Additional Information

Work Location: Flexible work location program available, with approximately 80% on-campus presence required. Candidates should maintain residence within commuting distance of the Charlotte metro area.

As a part of your application materials, a resume and cover letter are required. Information about how to submit the application documents can be found at https://employment.davidson.edu