Content Management & QA Analyst

CONTENT MANAGEMENT & QA ANALYST

JOB DESCRIPTION

At Frog Street, we believe every child deserves to grow up in a joyful and kinder world. By empowering early education teachers and their learning communities to teach with confidence, create caring classrooms of all children, and save time, Frog Street enables an environment where both teachers and children can feel safe, seen, and thrive. With play-based learning, innovative tools, world-class curriculum, professional development, and actionable insights, educators can foster meaningful learning that shapes grown-ups of the future to be confident, kind and curious.

The Content Management and QA Analyst is responsible for the efficient management, organization, and quality assurance of digital content. This role involves uploading content into software systems, applying accurate metadata, and ensuring all materials meet high standards for usability, accuracy, and functionality. The ideal candidate has strong technical skills, an eye for detail, and a proactive approach to problem-solving, with a focus on ensuring seamless content delivery. Key responsibilities include, but are not limited to:

KEY RESPONSIBILITIES

Content Management

• Upload, organize, and manage digital content within the company's software systems and platforms.
• Apply and manage metadata tags to ensure content is accurately categorized, searchable, and easily retrievable.
• Maintain an organized print and digital asset library, ensuring all files are stored and labeled correctly according to established guidelines.

Quality Assurance (QA)

• Perform detailed QA checks on all uploaded content to ensure accuracy, consistency, and functionality.
• Test content on multiple platforms and devices to ensure compatibility and a seamless user experience.
• Identify and resolve content errors, inconsistencies, or technical issues.

System Efficiency and Maintenance

• Work with internal teams to optimize workflows for content uploads and management.
• Ensure compliance with established guidelines for metadata, file naming, and organizational standards.
• Collaborate with technical teams to troubleshoot system issues and enhance content management processes.

Collaboration and Reporting

• Communicate with cross-functional teams to understand project needs, timelines, and content requirements.
• Document processes, QA protocols, and system guidelines to support consistency and knowledge sharing.
• Provide regular updates and reports on content readiness, QA findings, and system improvements.

QUALIFICATIONS & REQUIRED SKILLS

• Bachelor's degree in a related field (e.g., digital media, information systems, or education) or equivalent experience.
• 2+ years of experience in content management, metadata tagging, or quality assurance, preferably in an education or publishing environment.
• Proficiency in using content management systems (CMS) or digital asset management (DAM) tools.
• Exceptional attention to detail and organizational skills.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent written and verbal communication skills.
• Experience with educational or early childhood content is a plus.
• Knowledge of metadata standards and best practices.
• Familiarity with digital QA tools and processes.
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.

Frog Street (www.frogstreet.com), a subsidiary of Excelligence Learning Corporation, is a leading provider of comprehensive early childhood education solutions to public schools, Head Start programs and early childcare centers, with a focus on children from birth to age five (5). Frog Street's curriculum programs are based on early brain research and provide intentional age-appropriate instruction that is aligned to both federal and state standards. The Company also develops engaging and interactive professional development programs, including product training, conferences, continuing education, and quality assessment tools to measure students' progress.

Excelligence Learning Corporation (www.excelligence.com) is a leading developer, manufacturer, distributor, and multi-channel retailer of over 20,000 innovative, high-quality, and grade-appropriate educational products and teaching solutions, which are sold primarily to early childhood learning centers, elementary schools, PTAs, and consumers. The company has three core divisions: Supplies (Discount School Supply and Really Good Stuff), Equipment (Children's Factory, Angeles, and Steffy Wood Products) and Services (Educational Products, Inc., Childcare Education Institute and Frog Street).