Patient Care Coordinator

Concentric Methods is seeking a Patient Coordinator to join our team in Bethesda, MD in support of the NIH. The purpose of this position is to provide administrative support to research teams and participants enrolled in a National Institute of Allergy and Infectious Diseases protocol. The Patient Care Coordinator (PCC) will be responsible for all scheduling activities, including arranging appointments, travel and entering remuneration into appropriate systems. The PCC will need to communicate effectively with participants and teams related to scheduled activities, follow-up and the logistics of each appointment.

Responsibilities:

• Coordinates the recruitment, scheduling, travel and admission of research study participants.
  
  - Coordinate patient schedules with testers, nurses, physicians and clinical research coordinators. 1
  
  - Coordinate the recruitment, scheduling, travel and admission of research study participants with clinical staff.
  
  - Work with staff to coordinate new research patient screening appointments, procedures and imaging studies between protocol
  
  investigators and the outpatient clinic scheduling personnel.
  
  - Coordinate scheduling, travel and lodging of subjects participating in studies.
  
  - Assess unique participant needs prior to visit and address needs with clinical team (i.e. interpreting services, assistive devices, isolation
  
  etc.).
• Acts as a liaison between participants, participant's relatives and staff members and communicates participant's questions,
  
  complaints, problems and concerns to appropriate staff members.
  
  - Triage questions to appropriate personnel in the team as necessary.
  
  - Maintain ongoing relationships with patients, families, caregivers, medical care providers and various individuals on a continuous long-term
  
  basis.
  
  - Respond to patient emails and phone calls; prioritize patient related issues into urgent, emergent and routine; triage the issues to the
  
  appropriate personnel in the team as necessary.
• Mentors and trains staff on patient recruitment and coordination processes and procedures.
  
  - Assesses organizational need and develops training programs to improve accuracy and performance of patient coordination processes
  
  and procedures.
  
  - Develops training materials, job aids and instructions for use by patient coordinators.