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Operations Manager
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Jan 22, 2025 | |
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As an Operations Manager, you will manage the day-to-day operations for the Transaction Management team/ New York Accounts business, serving as the main point of contact for their team and its functionality across all accounts. You will play a critical role in the financial tracking and projections of a high-growth business, including both short- and long- term revenue forecasting. This role will be a critical and valued partner to a client-facing team of real estate professionals, and ensure internal and external processes and needs are both met and exceeded. The Operations Manager will interface with local stakeholders and clients, and will play a key role in ensuring continuity and the highest levels of client service, while leading and managing a large, dynamic team of Transaction Managers and Account team resources.
Key Responsibilities Include: Financial and Data Analysis: Partner with Finance to develop and manage annual budgets. Partner with Finance to maintain and report on revenue pipeline, forecast and goals. Ensure coverage, reimbursement of staff against business objectives and requirements. Conduct monthly and quarterly financial assessments and forecasts. Track team T&E against Account goals and business policies. Oversee ad-hoc, monthly, quarterly, and annual reporting to Markets Director. Strategy Support: Manage daily operations for the team, acting as the main point of contact, and execute business decisions on behalf of the team. Assist with strategic planning and decision-making for Accounts business, including annual business planning process, growth strategies, and opportunities for growth. Assist with content creation and business deliverables for producer meetings. Team/People Management: Facilitate performance reviews for Account Team resources. Manage workload, staffing bench of team resources. Coordinate onboarding of new hires and necessary training. Oversee a high-performing administrative team. Implement retention and recognition programs. Manage recruiting and hiring processes with appropriate internal teams. Support operations leaders and broker leads with documentation for broker exits. Manage Team Members professional development, including annual review process, training needs, and people management. Manage conflict as necessary amongst team. Interface with Facilities Management and local office teams as needed. Qualifications: Bachelor's degree in Business Administration, Management, Finance, or a related field. 3+ years of experience in an operations, administrative, or similar role. Strong organizational and multitasking abilities. Excellent written and oral communication and interpersonal skills. Proficiency in data analysis and financial management. Familiarity with real estate licensing, training, and compliance. Strong background in Finance and P&L/budget oversight. Demonstrated leadership and collaborative management style. Proven experience building high-performance teams. Excellent project management and problem-solving skills. High comfort level working in a diverse environment. Proficiency in MS Outlook, Word, Excel, PowerPoint, and various technology platforms. | |