Sr UX CRO Specialist

Requisition ID:873993

Position:Full-Time

Total Rewards:Benefits/Incentive Information

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

GENERAL FUNCTION

The Senior Specialist - User Experience will report to the Director of User Experience and play a critical role in improving site performance and the customer journey. This position focuses on Conversion Rate Optimization (CRO) by driving A/B testing initiatives, monitoring website KPIs, and providing actionable insights to enhance user engagement and conversion rates. The role requires collaboration with cross-functional teams and oversight of third-party tools and vendors to implement and evaluate optimization efforts effectively.

MAJOR DUTIES & RESPONSIBILITIES

• Design, execute, and analyze A/B tests to optimize key metrics, including conversion rates and user engagement.
• Use tools such as Google Analytics, heatmaps, and session replays to monitor website performance and user behavior.
• Track and report on the impact of new features and UX changes, delivering clear and actionable insights to stakeholders.
• Develop and maintain a CRO roadmap, prioritizing and managing testing opportunities to drive continuous improvement.
• Conduct both quantitative and qualitative analysis to uncover opportunities for improving the user experience and supporting business goals.
• Collaborate with teams like Marketing, SEO, Product, and IT to align UX recommendations with broader business strategies.
• Manage relationships with third-party vendors and platforms related to A/B testing, analytics, and CRO tools to ensure smooth operations.

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent work experience.
• Experience in e-commerce or digital marketing environments.
• 5+ years of professional experience, including at least 3 years in CRO, UX research, or user behavior analytics roles.
• Proficiency in designing and analyzing A/B tests, with a solid understanding of testing methodologies and tools.
• Strong analytical skills, with experience using tools such as Google Analytics, A/B testing platforms, and heatmapping tools.
• Familiarity with design and prototyping tools (e.g., Figma, InVision, Adobe XD) and a working knowledge of design thinking principles.
• Excellent communication and presentation skills, with the ability to translate complex findings into actionable recommendations.
• Highly organized, self-motivated, and adept at managing multiple projects in a fast-paced e-commerce environment.

PREFERRED QUALIFICATIONS

• A portfolio showcasing experience in CRO, A/B testing, UX research, or website optimization projects is a plus.

Pay Range: 94,058.40-133,822.40

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.