Microsoft Dynamics 365 Support Engineer

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers! We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era! Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

A D365 Retail Support Engineer provides technical assistance for retail systems, ensuring smooth operation of hardware, software, and network components. Key responsibilities include:

• Technical Support: Troubleshoot and resolve issues with retail applications, point-of-sale systems, and related hardware/software.
• Customer Interaction: Provide professional communication and training to users on product usage and issue resolution.
• Collaboration: Work with cross-functional teams to enhance product delivery, conduct root cause analysis, and implement fixes.
• Documentation: Maintain accurate records of incidents, create knowledge base articles, and support testing environments.

Knowledge of D365 F&O is a must.

Applications will be accepted until 1/31/25.

The annual salary for this position is between $73,000 - $99,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.