Clinical Concierge (Medical Assistant)

Cottage Health
United States, California, Goleta
Jan 24, 2025
Primary Care Clinic - Goleta seeks a Clinical Concierge (Medical Assistant) responsible for registering, collecting payments, rooming, assisting the provider and clinical staff with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Responsibilities include: Variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management. QUALIFICATIONS: All job qualifications listed indicate the minimum level necessary to perform this job proficiently. Education: Minimum: High School Diploma. Graduate of an accredited Medical Assistant program or 2 years of equivalent work experience. Certifications, Licenses, Registrations: Minimum: American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers. Technical Requirements: Minimum: Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferably Epic. Basic computer/email skills. Preferred: Ability to perform phlebotomy and administer injections. Years of Related Work Experience: Minimum: 1 year of experience as Medical Assistant or equivalent, including previous experience with an electronic health record and phlebotomy. Preferred: Urgent care experience. About Us Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love. Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work. Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter. If you're already a Cottage Health employee, please apply on this link only.