Business Analyst

Under the general supervision of the Vice President of Information Technology, the Business Analyst provides systems and process design for the implementation of IT software/application projects.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Provides systems and process design for the implementation of IT software/application projects.
• Ensures project scope is aligned with stated business objectives.
• Solicits, understands, and documents customer's business requirements, processes and workflows.
• Develops both written and visual depictions of requirements and process flows.
• Works with developers to create functional specifications that meet business requirements.
• Serves as a subject matter expert for developers that are building functional specifications.
• Works with programmers to test developed functionality.
• Works closely with developers, application managers, application programmers, and end users through each stage of the software development lifecycle.
• Demonstrates existing and new functionality for customer stakeholders.
• Develops and maintains understanding of customer workflows and business needs.
• Creates precise functional specifications to include functional hierarchy, workflow, business rules, interface design and definitions, outstanding issues, data analysis, and data mapping to clients and development staff.
• Elicits comprehensive business requirements and use cases and recommends appropriate solutions.
• Gathers requirements and assists in building and documenting specifications for development.
• Develops high-level labor estimates to develop and deploy software/application functionality.
• Conducts gap analysis between the application and stated customer requirements and collaborates with Architects and Developers to estimate project impact.
• Works with Development, QA, and Production Support teams to communicate, verify, and test desired functionality changes.
• Works with the clients to demonstrate the changes to the system and to ensure all relevant business needs are addressed.
• Develops training materials and provides training in a one-on-one or classroom environment.
• Manages multiple competing priorities through effective organization and communication.
• Creates, builds, and updates project schedules, project charters, project plans, status reports, and work breakdown structures.
• Defines business requirements.
• Creates and implements project organization and communication plans which enable the project team to effectively work together to meet project objectives.
• Creates detailed project design documents and task-level project plans to organize cross-functional teams.
• Prepares meeting agendas and meeting minutes, distributes meeting documentation, and maintains and monitors action item lists.
• Facilitates and leads department and steering committee meetings.
• Creates, edits, and maintains IT documents including FAQ documents for users that detail common issues and how to resolve them without opening a help desk ticket, department documents that outline standard operating procedures and practices, and help sheets that can be distributed throughout the organization.
• Works with external vendors in suggesting improvements that can be made to have better user experience for the entire network based upon experience with issues discovered when completing required tasks.
• Performs related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES (KSA'S):

• Knowledge of DWIHN policies, procedures, and practices.
• Knowledge of the DWIHN provider network and community resources.
• Knowledge of behavioral health and mental health principles and practices.
• Knowledge of systems and process design.
• Knowledge of the implementation of IT software/application projects.
• Knowledge of the creation of functional specifications to meet business requirements.
• Knowledge of the software development lifecycle
• Knowledge of functional hierarchy, workflow, business rules, interface design and definitions, data analysis, and data mapping.
• Knowledge of project schedules, project charters, project plans, status reports, and work breakdown structures.
• Knowledge of project organization and communication plans.
• Ability to develop training materials and provide training in a one-on-one or classroom environment.
• Assessment skills.
• Evaluation skills.
• Organizational skills.
• Planning skills.
• Accuracy skills.
• Problem Solving skills.
• Presentation skills.
• Interpersonal skills.
• Communication skills.
• Collaboration skills.
• Implementation skills.
• Evaluation skills.
• Facilitation skills.
• Teaching skills.
• Training skills.
• Coordination skills.
• Written communication skills.
• Computer skills (Word, Excel, Access, Power Point, Outlook, Teams).
• Teamwork Skills.
• Computer skills.
• Data analysis skills.
• Forecasting skills.
• Reporting skills.
• Ability to communicate orally.
• Ability to communicate in writing.
• Ability to work effectively with others.
• Ability to work with an ethnically, linguistically, culturally, economically, and socially diverse population.
• Judgement/Reasoning ability.

REQUIRED EDUCATION:

A Bachelor's Degree from a recognized college or university.

REQUIRED EXPERIENCE:

Four (4) years of full-time paid experience performing the following duties and responsibilities:

• Overseeing systems and process design for the implementation of IT software/application projects.
• Developing business requirements, processes, and workflows.
• Creating project schedules, project charters, project plans, status reports, and work breakdown structures.
• Developing training materials and providing needed training.

REQUIRED LICENSE(S).

A valid State of Michigan Driver's License with a safe and acceptable driving record.

WORKING CONDITIONS:

Work is usually performed in an office setting but requires the employee to drive to different sites throughout Wayne County and the State of Michigan.

This description is not intended to be a complete statement of job content, rather to act as the essential functions performed. Management retains the discretion to add or change the position at any time.

Please Note: DWIHN requires proof of being fully vaccinated for COVID-19 as a condition of employment. Medical or religious accommodations or other exemptions that may be required by law, will be approved when properly supported. Further information will be provided during the recruitment process.

The Detroit Wayne Integrated Health Network is an Equal Opportunity Employer