Customer Service Manager
Fleet Maintenace Shop
Clarke Power is over 60 years strong and growing! Our Vehicare team is currently looking for a Customer Service Manager to keep up our level of commitment to customer service and safety. Customer Service Manager directs and coordinates customer service activities of a fleet maintenance branch to service and maintain a dedicated client fleet. This facility services a fleet of CNG powered trucks. Mechanical background required and strong customer relationship skills a must. This is a great opportunity with a company that offers a competitive salary, comprehensive benefits, and career growth.
What are the Duties?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Providing excellent responsive customer service to client
- Overseeing the scheduling of work in the shop
- Overseeing repair orders and shipping & receiving activities
- Branch inventory control
- Client meetings and handling of Customer complaints
- Maintaining client-based reports on client dedicated system
- Managing monthly workload and repairs to meet client budget
- Capital expenditures
- Responsible for maintaining continual improvement in operations
- Sound business practices and compliance with applicable OSHA, EPA, DOT regulations
- Monitoring of key branch measures
PHYSICAL and SAFETY REQUIREMENTS
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. Frequently required to use hands to touch, handle, and feel, and reach with hands and arms. Manager must be able to regularly lift and/or move up to 25 lbs. and occasionally lift and/or move up to 100 lbs. with assistance.
- Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions
SUPERVISORY RESPONSIBILITIES
- Customer Service Manager supervises employees of the branch and is responsible for the overall direction, coordination, and evaluation of this operation
- Manager carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
EDUCATION and/or EXPERIENCE
- Mechanical background through education/training and/or experience required
- Bachelor's degree (B. A.) from four-year college or university OR minimum of four years related experience
CERTIFICATES, LICENSES, REGISTRATIONS (required)
- Valid State Driver's License
- Ability to obtain a DOT medical card
Why should you apply?
Clarke Vehicare is headquartered in Cincinnati and has branches across the country! We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people.
Our Benefits include:
- Weekly Pay!
- Health Insurance (medical, dental, vision), Life Insurance
- Healthcare Savings Account Option
- Paid Holidays & Vacation
- A great 401K plan with company contribution
- Benefits start the first day of the month following your start date!
- We promote a clean & safe environment in a friendly and professional team atmosphere
Clarke Vehicare is an EO employer- M/F/Veterans/Disabled and other protected categories.
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Clarke Power Services, Inc
life insurance, paid holidays, 401(k)
Jan 24, 2025