Lead Donor Service Rep

Position: Lead Donor Service Representative

Department: Donated Goods Retail

Reports to: Store Manager

Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary

To provide excellent service to donors at various sites. To receive and sort goods from donors and to assist in all areas of the transportation department or store as needed.

Duties and Responsibilities

• Receives goods from the general public:
  
  
  
  • Greets and assists donors by providing information; unloads donations; offers and provides receipts; determines what is acceptable according to criteria; rejects unusable items tactfully as per training; provides tax information as per guidelines.
  
  
  
  
• Maintains excellent public relations at all times.
• Sorts donations into proper containers and removes trash. Applies labels to containers to ensure accurate distribution.
• Completes all necessary paperwork such as daily donor logs, donor receipts, etc.
• Keeps donation sites clear and clean at all times.
• Supervises site to ensure flow of materials. Supervises employees assigned to donation site and reports problems or concerns to Retail District Director. Assists in appraising employees assigned to the site.
• Opens and closes facility as needed. Ensures the security of building and all equipment.
• Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Store Manager.

Positions Supervised

This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.

Donor Service Representative

#INDGLP

Education and Experience

• Must be 18 years old (responsible for equipment operation).
• No formal education necessary.

Skills/Abilities/Qualifications

• Ability to read, write and do simple math.
• The individual should possess the strength necessary to handle materials.
• A neat appearance and good manners are essential.
• Must be able to lift up to 50 pounds frequently.
• Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

• Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
• Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
• Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
• Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
• Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
• Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
• Ability to stand continuously for more than 75% of the shift.
• Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.
  
  
  
  • Note: This applies to powered industrial equipment operators only.
  
  
  
  
• Possession of a forklift license or the ability to become certified as a forklift operator.
  
  
  
  • Note: This applies to powered industrial equipment operators only.
  
  
  
  

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.