Information Systems Lab Assistant

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

Position Summary:

This position provides hardware and software support for the three Information Systems labs located in building 16. The position is responsible for coordinating use, cleaning, storage and inventory of equipment used for classes and open lab sessions. This position also provides technical assistance and support to faculty and students within the Information Systems program. This position reports to the Dean of Business, Paralegal & Technology and is supervised by the Information Systems Program Chair.

• Provide hardware and software support and troubleshooting for 3 Information Systems labs.
• Develop batch files, scripts and other solutions for remotely installing software, addressing OS problems, and automating services with the assistance and approval of the program chair
• Ensure the labs are operated and maintained in compliance with the college's network security standards, public safety standards, Acceptable Use Policy and other applicable policies.
• Track installation and use of instructional software and ensure compliance with vendor copyrights.
• Assist in the development of computer images and install images as needed.
• Utilize tools such as Hyper-V Manager to build, manage, and monitor virtual machines
• Maintain equipment inventory.
• Maintain documentation adequate to ensure operational continuity in the Information Systems labs.
• Assist faculty with troubleshooting problems or questions regarding the use of equipment or software.
• Administer assigned servers, apply patches, and resolve issues.
• Supervise the use of the labs during open lab times and maintain usage records.
• Maintaining a daily work log.
• Perform related duties as assigned.

Minimum Qualifications

• Associate's degree or equivalent in Information Technology from an accredited college, institution or university -OR- equivalent combination of experience and education.
• In-depth understanding of operating systems and equipment used in the Information Systems labs.
• Intermediate word processing and spreadsheet experience.
• Proven good people skills and an ability to mentor.
• Ability to lift 50lbs
• Ability to problem-solve.
• Self-motivated and ability to work independently and with a team.

The Successful Candidate Must Demonstrate

• Awareness of current technologies, including instructional technologies and eLearning and web platforms.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics, integrity, and sound professional judgment.
• Understanding and explaining complex policies and procedures.
• Organizing and coordinating a variety of projects at one time.
• Demonstrated experience using independent judgment and making decisions with minimum supervision.
• Excellent listening, conflict resolution and problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent customer service skills; including building and maintaining internal/external customer satisfaction and the ability to problem solve. Excellent customer service, oral, written skills and critical thinking skills.
• Enthusiasm, self-direction, and ability to work well both independently and in a team environment.
• Ability to follow directions and meet the needs of the department.

Required conditions of employment:

Successful completion of a criminal history background check.

Application Materials
Complete application packages must include the following:

1. Tacoma Community College online application.
2. Resume and cover letter