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The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: Asan On Call Guest Services Representative at Mandalay Bay, you are an essential part of guest experience. Your approachable, and personable demeanor, coupled with your dedication to provide delightful check-in experiences, and prompt resolutions for guest inconveniences will set the stage for the memories that they can carry with them well past their stay with us. By delivering top-notch guest experiences, you play a crucial role in elevating the overall guest experience. THE STARTING RATE: $19.00 THE DAY-TO-DAY:
Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges Manage early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes Promoting MGM Rewards enrollment and benefits to our guests Partnerwith other departments to meet guest expectations and special requests Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures Control and issue keys while promoting security, privacy, and confidentiality of all guests
THE IDEAL CANDIDATE:
Is a minimum of 18 years of age Has a high school diploma, GED or equivalenteducation experience Has a flexible schedule and ability to work weekends and holidays Has strong communication skills and can multitask efficiently, providing information, answering inquiries, and addressing concerns in a professional manner in a resort setting Has prior experience using Opera, Amadeus, Tangerine, UA, or VisionLine Has prior experience as a Concierge, Hotel Front Desk Agent, or VIP Lounge representative in a Resort or Hotel Setting. Proficient in the management of cash transactionsand cash handling
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking on and off-shift Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14612 Are you ready to JOIN THE SHOW? Apply today!
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MGM Resorts International
$19.00
Jan 26, 2025