Service Navigator II

JOB DESCRIPTION

POSITION: Service Navigator II

REPORTS TO: Director of Connections

STATUS: Full-Time

JOB CLASSIFICATION: Specialist II

UNION ELIGIBLE: Yes

WORK ARRANGEMENT: Hybrid

LOCATION: San Francisco

SALARY RANGE: $62,000-$71,933

APPLICATION DEADLINE: Open Until Filled

About the LightHouse

Founded in San Francisco in 1902, the LightHouse's vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people.

• Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people.
• Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency.
• Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities.
• Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate.
• Empowerment: We encourage self-determination, independence, and autonomy.
• Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.

LightHouse for the Blind and Visually Impaired, headquartered in downtown San Francisco, is looking for a full time People Operations Specialist to support our SF, East Bay, Napa, and North Bay offices and to fill a valued role in our growing organization.

A minimum of a Bachelor's Degree in social work, rehabilitation, nursing, counseling, psychology, or related field. At least year's experience working with client case management in a community-centered setting; with experience working with the disabled, blind, and/or senior community highly desired.

Bicultural and bilingual welcomed, particularly in languages like American Sign Language, Spanish, Cantonese, Mandarin, Russian, Tagalog, or Vietnamese.

Excellent verbal and written communication skills; strong Microsoft office skills and experience in database entry; strong interpersonal skills to relate to staff, blind/visually impaired students, and persons in the community with varied backgrounds and viewpoints. Ability to formulate individual, sequential training plan. Ability to move about within a variety of environmental conditions. Knowledge of braille desired.

Demonstrated attention to detail and in possession of problem-solving skills; flexibility and ability to multi-task; ability to work under pressure in a deadline-driven environment; and grant and project oversight abilities.

• Collaborate with Intake Specialists to ensure smooth transition from initial student intakes and assessments to LightHouse PATH plan
• Collaborate with Intake Specialists to ensure smooth handoff from Intake to Service Navigation and PATH plan
• Work with department directors and program managers to ensure students have been contacted within ten business days of referral.
• While students have an open case, check-in monthly with students to ensure PATH Plan meets student needs
• In collaboration with Senior Director of Curriculum and Connections staff, develop structure to assure accurate and accessible training for students, including their goals and progress.
• Maintain accurate and timely case notes on each student in Salesforce and Electronic Health Records (EHR) system
• Work with LightHouse service providers to review and/or amend PATH Plan as necessary
• Maintain active dialogue with students and their support networks, when appropriate
• Assist students in signing up for external services and/or make external referrals
• Collaborate with student and internal/external service providers to meet the student's PATH plan and goals to ensure student's success, or close services if warranted.
• Be knowledgeable in all LightHouse services and promote service use and improvement across all of LightHouse's service offerings
• Stay up to date in best practices of disability and aging services
• Maintain confidentiality of sensitive information and follow LightHouse HIPAA guidelines
• Ability to follow procedures established by external funding sources and medical service providers
• Maintain a hybrid work schedule (in-person, 3 days a week), with agreed-upon schedule
• Travel throughout the Bay Area service area to locations such as LightHouse offices, student residences, community centers, and other agencies where students frequent or receive services.
• When necessary, accompany students and their support networks to medical appointments, specifically related to vision care.
• Maintain up-to-date First Aid and CPR certifications, to be paid for by LightHouse

• Ensure entry of all student service data into Salesforce and other relevant systems are entered by Wednesday for the prior week.
• Submit monthly reporting, billing, and reimbursements accurately and timely by the 5th business day of preceding month.
• Regularly connect with students and support network as established in Individual Service Plan, with regular connections with each student on case load at least once every 6 weeks.

• Ability to sit at a desk and perform computer-intensive work for long periods and operate standard office equipment
• Ability to work at offsite location(s) independently as needed.
• Ability to travel throughout the Greater Bay Area when required.

LightHouse is an equal opportunity employer. LightHouse policy and the law prohibit discrimination and harassment based on an individual's race, ancestry, religion or religious creed (including religious dress and grooming practices), color, age (40 and over), sex, gender, sexual orientation, gender identity or expression, genetic information, national origin (including language use restrictions), marital status, medical condition (including cancer and genetic characteristics), physical or mental disability (including HIV and AIDS), military or veteran status, pregnancy, childbirth, breastfeeding and related medical conditions, denial of Family and Medical Care leave, height and weight, or any other classification protected by federal, state, or local laws, regulations, or ordinances. Our policy and the law prohibit co-workers, third parties, supervisors, and managers from engaging in such conduct.

LightHouse personnel are employed on an at-will basis. Employment at-will means that the employment relationship may be terminated, with or without cause and with or without advance notice at any time by the employee or the Agency.

We strive to maintain a scent-free environment and a drug-free workplace. Employees are expected to behave in accordance with these objectives.

All employees at LightHouse are hired for an indefinite and unspecified duration and consequently, no employee is guaranteed employment for a specified length of time. Employment is at the mutual consent of the employee and LightHouse. Accordingly, either the employee or LightHouse can terminate the employment relationship at any time, with or without cause ("employment at will").

Please submit a resume as Word attachment. (no. PDFs please), along with the completed employment application (downloads in a Word document), to HR@lighthouse-sf.org, including the job title in the subject line.

To fill out the application, please enable editing in the document. We will not consider videos or hyperlinks to online profiles. Due to time constraints, we will only respond to complete submissions in which there is serious interest, thanks for your understanding.