Specialist 2, People Data

Specialist 2, People Data

In this role, you will join a fast-paced People Shared Services team responsible for the day-to-day data management/transactions and auditing operations for the North America region.

We are looking for a candidate who enjoys helping employees and business stakeholders find answers to their People related questions and appreciates the importance of data quality and data delivery.

A successful team member will be extremely analytical, detail oriented, flexible with continuous process/system changes, and possess a problem-solving mindset.

This role will contribute to a forward-thinking People Services team, developing best practices and adding value through process and technology improvements. It is part of a global organization that supports the workplace of the future.

Key Responsibilities

• Performs transactional and administrative tasks related to employee personal and job data changes in Workday and in payroll/time and attendance system.
• Enhance the overall People Experience by driving Customer Satisfaction through expert guidance and timely resolution of cases and queries.
• Resolve queries ('tickets') raised in ServiceNow (internal HR case management system) providing advice and support within agreed Service Level Agreements (SLAs).
• Transact and approve data requests in HR systems (Workday, UKG, Kronos) and maintain records in accordance with federal, state, and local employment laws and in alignment with company processes for the North America population.
• Checks the accuracy of data, running appropriate audits and reviews to ensure employee and organization data integrity and compliance
• Provide timely data related support for People administrative processes throughout the employee lifecycle, including onboarding, internal moves, and terminations
• Identify areas for improvement in People processes and documentation
• Act as a primary escalation point for complex People Data-related inquiries from Specialist 1, colleagues and stakeholders
• Participates in cross-team initiatives and projects of medium to high complexity

Qualifications

• Embraces a growth mindset, demonstrates flexibility and brings clarity to complex or ambiguous situations
• Ability to provide analysis of data insights, data reporting and data analytics
• Proficiency in data visualization tools and techniques. Experience with data governance and data quality
• Strong communication, organizational, collaboration and documentation skills
• Innovative, analytical, and creative problem-solving skills
• Proven ability to manage confidential information
• Knowledge of HR policies, practices, procedures, laws, and system tools

Minimum Qualifications

• Bachelor's degree and 2 years' experience OR High School Diploma and 4 years' experience
• A minimum of two to four years of experience handling HR requests for People Data administration, preferably in an HR Shared Services model
• Extensive experience with Workday, along with strong proficiency in Microsoft Excel (pivot tables, lookups, formulas), Word, Outlook, and PowerPoint