New

Learning System Administrator

Cloudflare, Inc.
medical insurance, dental insurance, vision insurance, paid time off, sick time, long term disability, 401(k)
United States, California, San Francisco
101 Townsend Street (Show on map)
Jan 28, 2025
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Locations:Atlanta, GA, Austin, TX, Denver, CO, Toronto, ON, Washington, DC About the position At Cloudflare, we are committed to excellence and innovation, not just as it relates to the products we sell, but also for the onboarding services we provide our customers. This role is responsible for Cloudflare's Customer Education delivery including digital and instructor-led education offerings. The Customer Education organization is focused on accelerating customer adoption of Cloudflare's products by creating thoughtful, scalable, easy-to-use learning and certification experiences to help customers develop the skills, knowledge, and abilities necessary to get the most out of Cloudflare's solutions. The Learning System Administrator will be responsible for day-to-day administration of the Learning Management System (LMS), including maintenance, support, and training. The person will coordinate with the Customer Education Team to create new programs, offerings, courses, and to drive improvements and innovations related to the delivery of the educational offerings. The candidate will enhance and improve the customer learning experience by regularly reviewing feedback and will investigate ways to improve efficiencies through integrations, plug-ins, and other system add-ons. This role requires hands-on implementation, integration, and administration. As a member of the Customer Education team, you will work across multiple teams including Product, Sales, Marketing, Customer Success, Enablement, and IT. What you'll do Manage the day-to-day operations and maintenance of the Learning Management System (LMS) by collaborating with a team of education content development professionals including maintaining the LMS content quality, version control, and archival information. Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management. Monitor reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements. Develop, build, and maintain all elements related to LMS functionality, including but not limited to content integrations and creation, curriculum programs, LMS structure, and reporting. Develop standardized LMS operational processes and procedures, guidelines and documentation and ensure the LMS governance model is being followed. These processes include customer setup, registration, and reporting. Build and maintain all Cloudflare LMS integrations, components, plug-ins and connected products (working with IT). Ensure that education content is running properly at all times within the various learning platforms - without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience. Supervise, interact with, and serve as the liaison between 3rd Party vendors. Lead technical research and development to enable continuing innovation within the LMS infrastructure. Collaborate with the team to research and recommend training delivery technologies and evaluate existing e-learning solutions for future development opportunities. Develop and project manage highly complex training projects relating to LMS improvement, course delivery, and content creation. Provide LMS training and support to internal and external staff, students, and users. Examples of required skills, knowledge, and experience Bachelor's degree in learning technology, computer science, or a related field. 5+ years of customer-facing experience in a technology and education delivery environment. Understanding of e-learning standards including SCORM, AICC, and xAPI. Significant experience managing the entire education delivery workflow from customer onboarding, delivery of services, registrations, and reporting. Excellent communication skills including written, verbal, and interpersonal with all organizational levels. Experience with global customer-facing support. Highly tech savvy with the ability to work effectively with a variety of learning management systems. Must have 3+ years of experience working with learning management systems to deliver educational content outside the organization. A hands-on doer who loves wearing multiple hats, jumping in, and taking initiative to identify and build solutions. Excellent stakeholder management skills with the ability to collaborate with cross-functional teams. Collaborate effectively with multiple Cloudflare teams including Product, Sales, Customer Success, Marketing, and Support to ensure development of the highest quality tests for a global customer base. Experience in selecting, implementing, and managing learning management systems software. Strong analytical and problem-solving skills with a data-driven approach to decision making. Compensation Compensation may be adjusted depending on work location. For Colorado, Georgia, and Texas based: Estimated annual salary of $113,000.00 to $139,000.00 For New York City, Washington, DC Metro and California based (excluding Bay Area): Estimated annual salary of $120,000.00 to $146,000.00 Equity This role is eligible to participate in Cloudflare's equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.