IT BUSINESS ADMINISTRATOR-LEAD - 01282025 - 65197

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: TENNESSEE BUREAU OF INVESTIGATION, DAVIDSON COUNTY

For more information, visit the link below:
www.tbijobs.com

Qualifications

Overview

Responsibilities

1. Understands federal and state legislation/regulations such as, guidelines, laws, and policies.
2. Develops project proposals for business areas needing technology solutions.
3. Gathers information required for development of the information systems plan.
4. Gathers and organizes appropriate information to determine operating procedures and processes.
5. Identifies sources of relevant data for the information system plan.
6. Gathers specifications and determines quantities, license compliance, cost product functionality and source of supply.
7. Records all asset information according to state standards relative to information technology purchases.
8. Compiles information for program staff and legal division to create record disposition.

1. Compiles data from financial systems to create IT budgets, as well as tracks and analyzes expenditures.
2. Monitors project portfolio and associated resource utilization to assure strategic and financial alignment.
3. Devises systems to monitor identified risk.
4. Reviews business continuity plan for completion, updates, omissions, projects, processes and errors

1. Performs trend analysis of expenditures to identify potential issues.

1. Performs cost benefit analysis on systems projects.

1. Analyzes return on investment for system projects.

1. Produces reports or presentations that outline findings, explain risk positions, or recommend changes.
2. Compiles expenditure data for systems activities and produce related reports.
3. Compiles information required for state and federal planning and status reports for system projects.
4. Produces reports and identify key elements for tracking asset life cycle, such as, reconciliation, inventory and disposal.
5. Ensures that all purchases are made according to state standards and guidelines.

1. Evaluates system compliance with federal and state legislation/regulations such as, guidelines, laws, and policies.
2. Evaluates and audits record management to determine compliance with record disposition authority and state/federal standards.

1. Analyzes bids, contracts, warranty and vendor solicitations for procurements and renewals.
2. Analyzes budget and accounting reports to maintain expenditure controls.
3. Analyzes the technology portfolio for trends impacting cost, schedules and quality.

1. Evaluates data processing proposals to assess project feasibility and requirements.
2. Proposes solutions to identified customer business needs.
3. Meets with department heads to solicit cooperation and resolve problems.
4. Determines the source and make recommendations for IT equipment and/or service purchases.
5. Reviews aged equipment, replacement cost and other factors to determine retention or replacement.

1. Stays up to date with relevant state and federal regulations.
2. Stays abreast of advances in technology.

1. Establishes long-range information technology objectives and specifying the strategies and actions to achieve them.

1. Schedules activities and work assignments in order to achieve IT administrative efforts in a timely manner.
2. Develops and maintains schedules for any vendor supplied IT related resources.
3. Schedules record storage and disposal in accordance with record disposition authority.

1. Develops specific goals and plans to prioritize, organize, and accomplish IT Business Administrative task./function.
2. Plans hardware and software replacement and deployment projects.
3. Prioritizes business continuity plan.

1. Composes documents and maintains editing standards, narrative descriptions including, tables and charts.
2. Maintains records and files.
3. Utilizes state's computer systems to gather, analyze, process and report information.
4. Assists in laying out material for publication.

1. Records and tracks index information to comply with retention and disposition schedules.
2. Tracks accurate software license data to ensure sufficient inventory and compliance.
3. Maintains current and archived versions of financial and administrative documents.
4. Documents IT purchase and asset inventory records throughout procurement lifecycle.

1. Establishes service contracts for maintenance and support of IT related software, equipment and electrical and mechanical systems.

1. Reviews and edits content to achieve effective presentation that is appropriate to the audience, including graphics, photographs, tables and figures.

1. Provides information to supervisors, co-workers and subordinates by telephone, in written form, electronically and/or in person.

1. Provides information to persons outside of organization by telephone, in written form, electronically and/or in person.

1. Establishes constructive and cooperative working relationships with others, and maintains them over time.

1. Recruits, hires, trains and supervises staff, or participates in staffing decisions.

1. Provides guidance and expert advice to management and other groups on technology budget.

1. Monitors inventory database to identify and forecast IT purchases.

Competencies (KSA's)

1. Written Communications
2. Comfort around Higher Management
3. Planning
4. Process Management
5. Problem Solving
6. Customer Focus
7. Conflict Management
8. Presentation Skills
9. Organizational Agility

1. Knowledge of business and management principles.
2. Knowledge of Information Systems Planning
3. Knowledge of Records management
4. Knowledge of Operating Procedures and Documentation
5. Knowledge of office automation
6. Knowledge of IT hardware and software and their lifecycles
7. Knowledge of procurement policies and procedures
8. Knowledge of customer needs assessments
9. Knowledge of project management
10. Knowledge of accounting
11. Knowledge of budgeting
12. Knowledge of legislation tracking
13. Knowledge of personnel policies and procedures
14. Knowledge of disaster recovery and business continuity
15. Knowledge of marketing
16. Knowledge of staff augmentation contracting
17. Knowledge of State IT standards
18. Knowledge of risk mitigation
19. Know of personnel policies and procedures
20. Knowledge of curriculum development

1. Skill in interpreting statistical reports and performing trend analysis
2. Skill in creating and leading presentations
3. Skill in the use of presentation software, email, web sites, and other media methods to effectively communicate with others
4. Excellent communication skills
5. Strong math skills to ensure accurate financial reports
6. Skill in assessing training needs
7. Skill in performance based hiring
8. Skill in marketing new policies/procedures/initiatives to customers
9. Skill in the development of marketing materials
10. Skill in performing basic risk analysis
11. Skill in project prioritization and coordinating resources
12. Skill in assisting with hardware/software deployment
13. Skill in creating instructional materials
14. Skill in managing records
15. Skill in information systems planning, software, and other IT-related documentation
16. Strong reading comprehension skills
17. Technical writing skills
18. Customer service active listening skills
19. Skill in creating IT service levels
20. Adaptation skills when external resources change
21. Flexibility in working with other's schedules
22. Skill in training others
23. Skill in negotiating terms with vendors
24. Skill in negotiating reasonable expectations with customers
25. Skill in using positive persuasion methods when working with customers to facilitate win/win scenarios
26. Skill in pursuing new methods to assist customers
27. Skill in observing customers to view their reactions, and understanding why they react the way they do, in order to both present and provide solutions more effectively
28. Skill in gathering/analyzing information, evaluating options, and providing recommendations to senior staff
29. Skill in creating and modifying complex formulas, creating and utilizing mail merges, performing data analysis/manipulation, and producing statistical information/reports
30. Skill in assisting others with learning/using complex office automation functions
31. Skill in generating or adapting technology to meet customer needs
32. Skill in ensuring decisions made are both practical and ethical
33. Skill in analyzing business processes, and determining what adaptions are necessary given operational/environmental changes
34. Skill in identifying, developing, and conducting measurements to determine the effectiveness of new/existing processes and applications
35. Skill in staying within budget resources relative to purchases, and projects
36. Skill in effective management of personnel resources when leading a team
37. Skill in effective personal time management
38. Skill in troubleshooting techniques
39. Skill in reviewing and analyzing costs and product lifecycles
40. Skill in leading a project team when rolling out new initiatives
41. Skill in developing curriculum

1. Category Flexibility - Ability to group or associate different things using creativity and structure
2. Deductive Reasoning - Ability to apply general rules to specific problems to produce sensible answers
3. Flexibility of Closure - The ability to detect patterns in the midst of distracting data
4. Fluency of Ideas - The ability to brainstorm a large number of ideas - stressing the quantity, not necessarily the quality of the ideas
5. Inductive Reasoning - Ability to find a relationship in the midst of seeming unrelated ideas
6. Information Ordering - The ability to effectively place information in an orderly fashion
7. Mathematical Reasoning - Ability to determine the right formula to solve a problem
8. Number Facility - The ability to add/subtract/multiply/divide quickly and accurately
9. Oral Comprehension - Effective listening skills
10. Oral Expression - Effective oral communication skills
11. Originality - The ability to come up with creative solutions
12. Perceptual Speed - The ability to quickly compare and contrast items
13. Problem Sensitivity - The ability to quickly tell when something is wrong or about to go wrong
14. Selective Attention - The ability to focus on a single task
15. Speed of Closure - Quickly making sense of information, and combining it into meaningful patterns
16. Time Sharing - Ability to multitask
17. Visualization - Imagining what the outcomes will be to a proposed change
18. Written Comprehension - Ability to read and comprehend documentation
19. Written Expression - Ability to effectively communicate via email, documents, reports, etc.

Tools & Equipment

1. Personal Computer
2. Telephone
3. Printer
4. Mobile Devices
5. Technology Tools
6. Office Automation Software

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.