Desktop Support Lead

Job Summary

We are seeking a dedicated and experienced Technical Lead with 3 to 5 years of experience in Desktop Support. The ideal candidate will work from our office during day shifts providing exceptional technical support and ensuring seamless operations. This role does not require travel.

Responsibilities

• Lead the desktop support team to ensure timely and effective resolution of technical issues.
• Oversee the installation configuration and maintenance of desktop systems and software.
• Provide technical support and troubleshooting for hardware and software issues.
• Ensure all desktop systems are up-to-date with the latest security patches and updates.
• Collaborate with other IT teams to implement and maintain network and system security measures.
• Develop and maintain documentation for desktop support procedures and best practices.
• Train and mentor junior desktop support staff to enhance their technical skills.
• Monitor and analyze support requests to identify trends and areas for improvement.
• Coordinate with vendors and suppliers for hardware and software procurement and support.
• Ensure compliance with company policies and industry standards for desktop support.
• Provide exceptional customer service to internal users addressing their technical needs promptly.
• Participate in IT projects and initiatives contributing desktop support expertise.
• Maintain an inventory of desktop hardware and software assets.

Qualifications

• Possess strong technical skills in desktop support including troubleshooting and maintenance.
• Have experience with various operating systems including Windows and macOS.
• Demonstrate proficiency in remote desktop support tools and techniques.
• Exhibit excellent communication and interpersonal skills.
• Show ability to work independently and as part of a team.

Certifications Required

CompTIA A+ Microsoft Certified Desktop Support Technician (MCDST)