Senior Director Commercial Training and Development

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

The Head of Training and Development is responsible for designing, implementing, and overseeing comprehensive training programs that enhance the skills, knowledge, and leadership capabilities of the entire commercial organization. This role focuses on developing and executing training strategies that align with the company's business objectives, proactively assessing the needs of the organization, and ensuring continuous education and development for all employees. The role reports directly into the Chief Commercial Officer and will be based out of the South San Francisco, California office. (Remote possible for the right candidate)

Key Responsibilities:

• Strategic Planning:Collaborate with leadership and functional partners to identify training needs, develop the learning and development strategy, creating a roadmap and implementing programs to strengthen talent and skills
• Training Program Development: Design and develop training programs that cover disease state knowledge, product knowledge, sales techniques, customer interaction skills, regulatory compliance, and leadership development.
• Implementation and Delivery: Oversee the delivery of training programs through various methods and media, including eLearning, live meetings, virtual training, and on-demand courses.
• Continuous Improvement:Regularly monitor and measure training efficiency and effectiveness through feedback and data analysis, and make necessary adjustments to improve outcomes.
• Team Leadership:Lead and mentor a team of training professionals, ensuring they have the resources and support needed to succeed.
• Stakeholder Collaboration:Work closely with other departments, such as Marketing, Sales, and Product Development, to ensure training programs are aligned with overall business goals.
• Compliance:Ensure all training materials and programs comply with industry regulations and company policies.
• Learning Platform and Tools:Select and implement effective learning platforms and tools to enhance the training experience.
• Professional Certification:Ensure that training programs are professionally certified in adult learning principles and leadership training and coaching.
• Qualifications:
• Education:Bachelor's degree in Business, Education, or a related field; Master's degree preferred.
• Experience: Demonstrated experience in training and development leadership and designing training programs. Minimum of 15 years of experience in sales, sales training, people leadership, learning and development, or consulting in the biopharma/diagnostics industry.
• Skills:Strong leadership and communication skills, ability to develop and implement strategic plans, proficiency in eLearning platforms and training software, and knowledge of healthcare industry regulations.

Requirements:

• BA/BS degree, Masters preferred
• Demonstrated experience in training and development leadership and designing training programs in biopharma or diagnostics companies
• Strong knowledge of technology-based learning/education solutions and related business process technologies
• Strong competency with behavioral science and adult learning in training design
• Professional training in behavioral science principles in training design
• Certification in Leadership training and coaching
• Ability to thrive in a demanding and changing environment
• Proficient and engaging delivery to audiences of all sizes
• Assertive and proactive focus on delivering results
• Ability to manage multiple tasks in a fast-paced environment
• Ability to work in a matrix environment providing service to corporate clients

Key Competencies:

• Strategic Thinking:Ability to develop long-term training strategies that align with business objectives.
• Leadership:Proven ability to lead and inspire a team of training professionals.
• Communication:Excellent verbal and written communication skills.
• Analytical Skills:Ability to assess training needs and evaluate program effectiveness.
• Adaptability:Ability to adjust training programs to meet changing business needs.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.

For HR administration purposes, the job title is Sr Director, Sales Training.

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