Front Desk Supervisor

Crescent Hotels & Resorts
life insurance, vision insurance, paid time off, 401(k)
United States, Texas, Houston
7118 Bertner Avenue (Show on map)
Jan 29, 2025
Description Blossom Hotel Houston is looking for people that enjoy engaging with people and passionate about delivering great guest service. If you have previous Front Desk Supervisor experience and interested in an opportunity to create memorable experiences for our guests, submit your resume today! Required Skills & Abilities: At least one (1) year previous hotel front desk supervisor experience required. Flexible to work AM and PM shifts, mid-shifts, holidays, weekends and overnight shifts as needed Must have the ability to communicate in English, both verbal and written High comfortability in working with computers Must be able to stand/walk for at least eight (8) hours Basic mathematical skills for cash handling purposes Job Description: Assist with training, provide open communication to management team regarding performance and discipline. Provide constructive feedback to staff to ensure performance expectations are met. Supervise the daily operations of the Front Desk and ensure policies, procedures, and Hilton Brand practices are consistently practiced, and optimal service and hospitality is provided to all external and internal guests. Resolve guest questions and complaints by conducting thorough research of the situation and determining the most effective solution. Welcome guests, complete check-in process and explain hotel amenities/offers. Promote hotel services and facilities for revenue opportunities Benefits: Medical, dental and vision insurance Matching 401k Free life insurance Paid time off Holiday pay Hotel discount program and more! Qualifications Behaviors Loyal - Shows firm and constant support to a cause Thought Provoking - Capable of making others think deeply on a subject Innovative - Consistently introduces new ideas and demonstrates original thinking Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Functional Expert - Considered a thought leader on a subject Enthusiastic - Shows intense and eager enjoyment and interest Team Player - Works well as a member of a group Dedicated - Devoted to a task or purpose with loyalty or integrity Motivations Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business Flexibility - Inspired to perform well when granted the ability to set your own schedule and goals Financial - Inspired to perform well by monetary reimbursement Self-Starter - Inspired to perform without outside help Goal Completion - Inspired to perform well by the completion of tasks Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Experience 1 years: Front Desk Supervisor Experience (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)