Colorado Childcare Assistance Program (CCAP)-Hybrid Work Model

Makes referrals to customers needing other services such as mental health, housing, and/or domestic violence.
Assists customers with completion of applications; advises them of their rights and responsibilities; sends appropriate notices to customers.
Processes reported changes made by household and/or various caseload management reports. Develops and maintains good communication with outside agencies.
Processes all applications, initial and re-determinations, within mandated time frames.
Establishes and validates claims for over payments.
Clears and responds to voice mail and Remedy tickets according to the priority.
Refers cases with questionable household circumstances to Investigations Unit.
Attends on-going training to maintain/enhance knowledge and skills.
Shares information with other units, county, and state agencies as appropriate.
Updates case records based on current circumstances.
Analyzes written and oral information during the interview; obtains and reviews necessary data, documentation, and verification for each program of assistance as it relates to the recipients' specific circumstances. Explains program requirements and services available.
Performs other duties as assigned.

REQUIREMENTS:
Skills, Abilities and Competencies:
Ability to work in a high volume, high stress environment.
Excellent organizational skills.
Ability to effectively communicate with a diverse customer base and with difficult or angry clients. Accurate data entry skills and alpha-numeric filing skills.
Excellent time management skills. Ability to effectively complete work in a timely manner to meet mandated processing guidelines with frequent interruptions.
Ability to conduct an interactive interview by concurrently conducting a verbal interview and data entering pertinent information.
Ability to practice good attendance habits.
Working knowledge of Microsoft Office suite and word processing software.
Ability to read and understand legal documents.
Ability to accept and adapt to changes in the work environment, priorities, and program rules and regulations. Knowledge of all public assistance programs and their specific regulations.
Written and verbal communication skills.
Ability to establish and maintain effective working relationships with peers, customers, and management

Education and Experience:
Program Specialist I
1.High School Diploma or GED
2.One (1) year of clerical experience, including customer service

Program Specialist II
1.High School or GED
2.At least one year of Determining eligibility experience as defined above

Preferred Education and Experience:
Associate's Degree
Human services experience
Ability to accurately type 70-80 WPM
Strong Software competency skills
Superior attention to detail
Self-directed initiative and strong follow-through

Pre-Employment Additional Requirements:
Must pass a criminal pre-employment background check and post-employment fingerprint check.

Work shifts are normally 8 hours; overtime may be required. Work hours may be scheduled between 7am and 7pm based on business needs.

All Program Specialists must attend and successfully pass initial training.

NOTE: The county anticipates hiring this position as a Program Specialist I or II based on the current budget. This position is eligible for career progression as outlined below.

The hourly range for Program Specialist I is $20.12 to $26.71 per hour
The hourly range for Program Specialist II is $21.73 to 26.71 per hour

To be considered for Program Specialist II or higher, you must have Determining Eligibility experience with a City, County, or State Department of Human Services. Specifically, Determining Eligibility experience means that you have interviewed citizens to determine if they are eligible for initial or ongoing public assistance programs. Whether or not your experience is considered 'applicable' is up to the hiring manager.

If you have determining eligibility experience, please ensure that is reflected on your application. The following salary grade reflects one year (or more) of determining eligibility experience: $20.12 - $26.71 per hour. Please note that the hiring salary will typically be near the lower end of the pay range listed.

** In accordance with Senate Bill 23-058, applicants understand that Arapahoe County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that Arapahoe County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.

Toll Free Applicant Technical Support: If you experience technical difficulty with the NEOGOV system (i.e. uploading or attaching documents to your online application), call NEOGOV technical support at 855-524-5627. Helpful hints: if you are having difficulty uploading or attaching documents to your application, first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt uploading (attaching) it.