IT Specialist

Are you an IT Specialist looking to join one of the top companies in the Manufacturing industry?

Are you looking to further your career and grow?

Do you have experience in IT support or helpdesk roles?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work hybrid with our client in Atlanta, GA. Interested?

Here's what you'd do:

• The client is seeking a skilled and customer-focused IT Service Bar Technician to provide end-users remote and in-person technical support.
• The ideal candidate will troubleshoot hardware and software issues related to PCs, networks, and printers, offering efficient solutions with a friendly and professional approach.
• The role needs a proactive individual who thrives in a team-oriented environment, is self-motivated, organized, and committed to delivering excellent customer service.
• Provide walk-up and remote IT support to resolve technical issues related to desktops, laptops, networks, and printers.
• Diagnose and troubleshoot hardware and software issues, ensuring timely resolution or escalation when necessary.
• Assist users with operating system issues, application support, and connectivity problems.
• Configure, install and maintain IT equipment and peripherals.
• Document issues, resolutions, and troubleshooting steps in the ticketing system.
• Educate end-users on best practices and IT policies to improve system usage and security.
• Collaborate with IT team members to identify recurring problems and recommend long-term solutions.
• Maintain a professional and friendly demeanor while assisting customers in person and remotely.
• Prioritize and manage multiple support tickets simultaneously in a fast-paced environment.
• Stay updated with emerging IT trends and technologies to provide proactive support.

Here's what you'll get:

Pay: $34/hr.

Hours: 40 hours/week (1^st Shift).

Length: Temp (7 Months).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• Associate Degree in Information Technology or Computer Science.
• Minimum of 1 year of experience in IT support or helpdesk roles.
• Minimum of 1 year experience in troubleshooting Windows and macOS operating systems.
• Minimum of 1 year experience in networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Minimum of 1 year experience with printer setup, troubleshooting, and maintenance.
• Minimum of 1 year of experience with IT service management (ITSM) tools and ticketing systems.

• Bachelor's Degree in Information Technology or Computer Science.
• CompTIA A+ Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.
• ITIL Foundation Certification.
• Excellent problem-solving skills with a proactive approach to issue resolution.
• Good organizational skills and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Exceptional communication and interpersonal skills.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
• Ability to lift and transport IT equipment up to 50 lbs.
• Onsite and remote support as needed.
• May need occasional after-hours or weekend support.