Care System Liaison, Mid-South (Remote)

Brief Description:

The Care System Liaison (CSL) will be the point of contact promoting and representing treatment of Individuals with Intellectual/Developmental Disabilities (I/DD) with Lennox-Gastaut Syndrome, Dravet Syndrome, Tuberous Sclerosis Complex in Long Term Care (LTC) facilities, the community housed patients, and personnel affiliated with assigned health care accounts. The CSL will execute provider-, practice-, and facility-level strategies as pre-specified in the strategic plan for the LTC system of care. The CSL will work with the Director, LTC to execute commercial strategic initiatives with affiliated providers, practices, some LTC pharmacies, and facilities. All strategies executed by the CSL will align with patient and account needs in addition to brand and corporate objectives and strategy. The execution of this strategy will drive impact for patients, add value for HCPs and increase performance of our Epilepsy product.

The Care System Liaison will own working relationships with neurologists, other important practice-based HCPs affiliated with the IDD/LTC and community-based accounts, staff affiliated with targeted LTC pharmacies, nursing groups, and facility providers and staff. The CSL will work to alleviate barriers to prescribing medications for appropriate patients and enhance the availability of our Epilepsy product to patients. The CSL will be fully compliant during all sales/promotional activities regarding, state and federal regulations.

The Care System Liaison will be assessed on how well he/she achieves key objectives which anchor to the CSL role and implements his/her portion of the strategic plan for the business unit (BU).

Essential Functions

• Develop relationships with practice-based HCPs affiliated with the I/DD, LTC, and community-based accounts, staff affiliated with targeted LTC pharmacies, nursing groups and facility providers, staff within long term care accounts

• In partnership with the Director, Long Term Care, develop an account plan with clear objectives and targets

• Provide insights to evaluate competitive activity, identify key opportunities, and develop specific account or market objectives and tactics that optimize business performance

• Participate in local business and customer planning sessions and reviews with management and other BU members

• Partner with Director, Long Term Care and other relevant BU members to design account-specific strategies that support local pull-through of commercial strategies

• Attain objectives relating to his/her execution of assigned portions of the plan and achievement of goals for the role

• Develop a robust internal support network that influences brand strategy and executes tactics through frequent meetings and interactions

• Work cross-functionally with the LTC team to implement plans aligning to the CSL role

• Accumulate a deep understanding of needs and opportunities with affiliated providers, practices, and facilities, share information and relevant insights with LTC and BU colleagues

• Collaborate transversally with Government Affairs and Policy, Field Sales, Medical Affairs, Market Access, and Brand Marketing business partners

• Strong cross functional leadership, strategic thinking, business planning, communication skills, along with the results orientation, and business savvy to manage a complex national and regional market evolution

• Proactively review performance trends, plan execution and customer needs and opportunities with LTC and BU colleagues

• Manage accounts by providing and/or facilitating disease state education, market, and product knowledge to increase appropriate product utilization

• Support national, regional, and local LTC and IDD related organizations

Required Knowledge, Skills, and Abilities

• 10+ years pharmaceutical industry experience preferred

• 3+ years experience in an I/DD and/or LTC large account access setting required

• Successful biotech/pharma product launch experience with a documented track record of exceeding goals

• Demonstrated business acumen and a track record of sustained performance in exceeding goals and achieving objectives

• Proven experience working within health systems calling on interdisciplinary care teams and within private practice settings

• Strong analytical skills with the proven ability to effectively analyze data and appropriately integrate into strategic planning

• High learning agility and demonstrated scientific acumen

• Outstanding customer relationship, interpersonal and communication skills with the ability to effectively work with diverse audiences and influence cross functionally

• Must have excellent communication skills (verbal and written)

• Highly proficient in Microsoft Office (Word, Excel, Power Point, Outlook, CRM)

Required/Preferred Education and Licenses

• Bachelor's degree required, MBA or other advanced degree preferred