Default Specialist- Investor Claims (HYBRID)

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a Hybrid position based out of our location in East Petersburg, PA. Must have the ability to be on-site 3 days per week, typical working hours are between 8am-5pm.

The primary responsibility of this position is to manage and monitor all aspects of defaulted residential and consumer mortgage accounts in loss mitigation, foreclosure and bankruptcy status in accordance with applicable governmental laws and regulations.

Respond to incoming calls from borrowers who have questions on their default process and how to reinstate or payoff the account to resolve delinquency, mediate conflicts on the behalf of the borrower between the default areas and ensure that delinquent and current accounts are assigned and de-assigned correctly
• Receive, review, analyze and process loss mitigation applications to determine the appropriate foreclosure prevention workout for the borrowers
• Evaluate and approve foreclosure recommendations from Collections, prepare and execute legal documents in support of the foreclosure and litigation process and coordinate foreclosure bidding instructions and Other Real Estate (ORE) transfers
• Correspond with attorneys, borrowers, collectors, appropriate internal team members and management during the foreclosure and litigation process
• Monitor the entire bankruptcy process to include preparation of proof of claims, accurate and timely filing with bankruptcy courts and motion preparation for relief of delinquent accounts
• Monitor and track files assigned to the Bank's outside law firms for accuracy and timely processing of bankruptcy documents. Process daily bankruptcy notification from Pacer through the Special Assets application to notify appropriate internal departments of new bankruptcy notices
• Apply and ensure adherence to Consumer Finance Protection Bureau (CFPB) mortgage servicing regulations, investor and Government Sponsored Enterprise (GSE) guidelines
• Responsible for timely and accurate filing of investor and insurer claims on FHA, USDA, VA, and Conventional loans to maximize reimbursement and ensure compliance with guidelines. Monitors loans for claim triggers, provides supporting documents to ensure payable claims, tracks for supplemental claims, appeals denials, and curtailments as applicable, and completes loss analysis.

High School Diploma or equivalent. (Required)

3 or more years default, foreclosure, loss mitigation, bankruptcy and/or investor claims. (Required)

Prior experience using MSP software (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The hourly rate for this position is $18.89 - $29.86.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Bank currently or in the future.