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CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
Job Summary Monitor, dispatches,andload balances work orders to field personnel to utilize field resources safely and efficiently. Monitors requests for information and providesthe communication link between customer service representatives and field personnel. Essential Functions
- Monitors daily scheduled orders and daily scheduled field technician resources to optimize the completion of scheduled orders within the appointment time with the proper technician to assure customer satisfaction. When appropriate, reschedules appointments with customers to their convenience and satisfaction.
- Answers the telephone and if necessary, performs call-ahead requests for field technicians.
- Routes work to service technicians by dispatching work orders via Mobile Data and other applicable systems.
- Receives and dispatches subcontractor calls, emergency locates and addresses customer complaints while ensuring that company procedures are followed.
- Monitors, prioritizes work orders and reroutes if needed.
- Acts as liaison between the company, customers, and state and local government agencies in an emergency as backup to the Emergency Dispatch Center.
- Monitors condition and status of dispatched orders, initiates and implements Business Continuity Plan in accordance with CenterPoint Energy Emergency Plan to ensure the safety of employees, public, and property, and to ensure the most expedient and efficient response to all situations.
Education Description
- Requires a high school diploma or equivalent.
- Preferred associate degree and/or relevant experience as described in the main accountabilities.
Experience
- Requires one (1) year experience in/or supporting utility distribution operations or at least one (1) year of dispatching experience.
- Preferred experience in the utility industry, customer service, dispatch, scheduling, or field operations in a 24x7 regulated environment.
Physical Requirements
- Able to communicate orally in a clear manner.
- Able to hear oral communication either in person or on equipment such as telephone or mobile phone.
- Able to view a personal computer monitor or laptop screen for extended periods of time.
- Able to operate a personal computer, either desktop or laptop, for extended periods of time creating, composing, and reviewing documents and spreadsheets
- Able to operate office equipment, including telephone, mobile phone, photocopier, fax machine, scanner, and calculator.
- Able to reach, grasp and move items.
- Able to sit, stand or walk for extended periods of time.
- Able to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.
Working Conditions
- Able to be included in random drug screen pool required for DOT safety sensitive positions.
- Able to work in a fast-paced environment, with a high degree of daily pressure, while meeting deadlines.
- Able to work rotating shifts, on call and overtime shifts as necessary to meet needs of business.
- Able to work indoors in an office environment, regardless of whether cubicle, open office, or private office.
- Willing to travel for various functions, meetings and other company related commitments and stay overnight as required.
- May be required to remain in the service area during emergency events and assume responsibilities assigned by the company to aide in restoration efforts.
We want you to know
Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. Diversity, Equity and Inclusion
CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.
At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.
What we bring to you
* Competitive pay
* Benefits eligibility begins on your first day
* Medical, Dental, Vision Benefits
* Health Savings Account (HSA) with a company contribution
* Health/Dependent Care Flexible Spending Accounts
* 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution
* Flexible work schedule, paid holidays and paid time off
* Paid training
* Professional growth and development programs including tuition reimbursement
* Life, AD&D, Disability
* Employee Assistance Program (EAP)
* Transit subsidies
* Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
Job Type: Full Time
Posting Start Date: 01/29/2025
Posting End Date: 02/09/2025 This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.
Compensation Rate: 36.81 Hourly
CenterPoint Energy is required by Minnesota law to provide a good faith estimate of the starting fixed pay rate at the time of posting for the opportunity. This hourly compensation is specific to Minnesota and the pay rate negotiated in the applicable Collective Bargaining Agreement. #LI-CNP
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CenterPoint Energy
paid time off, paid holidays, tuition reimbursement, 401(k)
Jan 30, 2025