Manager, End User Computing (EUC)

Job Description:

At Enovis we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.

Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself.

As a key member of the IT team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.

Job Title:
Manager, End User Computing (EUC)

Reports To:
Sr. Director, IT Infrastructure & Cybersecurity

Location:
Dallas Texas

Job Title/High-Level Position Summary:

Enovis, a leading medical technology company, is seeking a Manager, End User Computing (EUC) to oversee the support and operations of end-user computing environments, including desktops, laptops, handheld scanners, printers, and associated applications. This role ensures compliance with IT policies and regulatory obligations, including HIPAA and FDA standards, while driving operational excellence through clear KPIs, trend analysis, and proactive problem management. The ideal candidate will lead a team of support professionals to deliver exceptional end-user experiences while contributing to the organization's strategic IT initiatives.

Key Responsibilities:

- Lead and develop a high-performing team of IT support professionals, ensuring alignment with business objectives.
- Provide ongoing coaching, performance evaluations, and development opportunities for team members.
- Act as an escalation point for critical end-user issues, ensuring timely and effective resolution.

- Oversee all deskside support operations for end-user devices and applications, ensuring efficient service delivery.
- Manage the lifecycle of IT assets, including procurement, deployment, refresh cycles, and retirement, while ensuring accurate tracking and reporting.
- Maintain acceptable levels of device aging through proactive refresh cycles and ensure readiness of equipment for new hires.

- Manage ticket triage and resolution processes, ensuring compliance with SLAs and maintaining proper ticket hygiene.
- Establish and monitor KPIs to identify support trends and recurring issues, driving continuous improvement through root cause analysis and problem management.

- Ensure all support operations comply with IT policies and applicable regulatory obligations, such as HIPAA and FDA requirements.
- Collaborate with internal compliance teams to adapt processes to meet changing regulatory standards.

- Partner with the PMO to support facility expansions, acquisition planning, and IT enablement for growth initiatives.
- Collaborate with application teams to ensure proper setup and integration of enterprise applications within end-user environments.
- Develop and implement communication plans for IT policy rollouts, system upgrades, and user-impacting changes.

- Use KPI dashboards and data-driven insights to report on performance trends, successes, and areas for improvement to IT leadership.
- Drive enterprise asset management strategies to optimize resource utilization and support growth initiatives.

- Assist in planning and managing budgets related to EUC operations, ensuring alignment with organizational goals.
- Coordinate resource onboarding and allocation to meet organizational growth needs.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

Minimum Basic Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
- 5+ years of experience in IT support or end-user computing roles, with at least 2 years in a managerial capacity.
- Strong knowledge of IT asset management, desktop operating systems, enterprise applications, and support tools.
- Experience implementing KPIs, managing performance dashboards, and driving data-driven decision-making.
- Familiarity with IT compliance and regulatory standards, including HIPAA and FDA.

- Experience with ITIL practices and enterprise asset management systems.
- Background in medical technology or healthcare IT environments.
- Experience managing global IT support operations and user-impacting rollouts.

Travel Requirements:

Less than 10%

"Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:

Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company's extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.

Join us in creating better together.

ABOUT ENOVIS

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.