Network and Systems Specialist

Roanoke College is a place where every student who works hard has the opportunity to succeed. We champion potential, providing essential learning and leadership through innovative academic programs and transformative educational experiences, giving students the mettle, mindset, and empathy to pursue lives of purpose, build meaningful careers, and meet society's most pressing needs. Located in scenic Salem, Virginia, Roanoke College is an intimate, welcoming community that has served the local region and beyond for nearly 200 years. Now, we're building on momentum and offering a Roanoke experience for today's students and a legacy that belongs to every Maroon. Learn about the College's new strategic plan, Imagine Roanoke: A Strategic Plan for Roanoke College and the 21st Century Learner.

Roanoke College is a nationally ranked residential liberal arts college affiliated with the Lutheran Church (ELCA), located in the beautiful Roanoke Valley of Virginia. A Phi Beta Kappa institution, Roanoke College is an equal opportunity employer and actively seeks diversity among its faculty, staff, and students; women and members of under-represented groups are especially encouraged to apply.

The Network and Systems Specialist successfully maintains the College's telecommunications infrastructure; ensuring the College's telecommunications and supporting systems are world class, up-to-date, reliable, secure, and provides an environment needed by our clients. They work effectively with the IT staff and campus community to ensure that the upgrades and changes are in line with the strategic goals of the College and needs of our clients. They are responsible for the assigned systems performance and recovery, planning to ensure scalability, and equipment lifecycle management. The Network and Systems Specialist also maintains and supports the low voltage cabling and CATV solutions for the College.

Key Responsibilities:

• Provide support for telecommunications systems and equipment for the campus community
• Maintain, monitor, and support the call management and voicemail phone systems for the College
• Ensure Telecommunications billing, invoicing and inventory is complete and accurate
• Maintain and support Point of Sale devices
• Administer the cell phone program for the College
• Maintain and support the College's door and card access system
• Maintain and support residence hall common area TVs
• Maintain and support cable and CATV solutions for the College
• Solve problems creatively and keep up-to-date with new technology
• Know and follow data information security and other college policies
• Perform other related duties in support of the Information Technology office

Education, Experience, Skills, and Abilities:

• 3 Years Minimum of IT technical troubleshooting required
• Higher Education Experience preferred
• Experience with Transact preferred
• Vendor management experience preferred
• Cisco certification preferred
• CompTIA certification(s) preferred
• Effective communication with managers, coworkers and clients to provide excellent client service and consulting
• Reliable attendance