Telecommunications Specialist 3

Position Overview:
Telecommunications Specialist provides technical work/expertise on various IT and telecommunications projects. The ideal candidate will possess a strong background in IT systems and telecommunications technologies, a proven ability to lead teams, and a dedication to delivering quality solutions that meet user requirements.

Key Responsibilities:

• Project Leadership: Direct and manage technical work on assigned projects, ensuring alignment with user requirements and organizational goals.
• Technical Analysis & Documentation: Perform analyses, prepare technical documentation, and deliver briefings and presentations to stakeholders.
• On-site Management: Lead on-site management for installations, overseeing processes to ensure success and compliance with project plans.
• System Maintenance & Troubleshooting: Install, operate, maintain, configure, troubleshoot, and repair IT systems, including devices, circuits, cables, components, software, and end-user devices.
• Project Planning Support: Assist in developing and managing project plans, including monitoring task performance, work products, and adherence to schedules.
• Vendor Coordination: Collaborate with Vendor Project Managers, Contracting Officer Representatives (COR), and program points of contact to ensure accurate technical solutions and user satisfaction.

Minimum Qualifications:

• Experience:
  • A minimum of seven (7) years of progressive IT experience.
  • Experience with projects demonstrating proficiency in the following technical areas:
    • Telecom Installation and Maintenance: Installing and maintaining ISDN, analog, and VoIP phones and endpoints; troubleshooting telephone hardware/software issues; managing circuits (e.g., SDH, SONET, MPLS, DSL, Ethernet).
    • Telecom Configuration and Troubleshooting: Configuring and resolving issues with VoIP hard/softphones, voicemail profiles, Extension Mobility profiles, and Cisco Unified Communications Manager systems.
    • Project and Equipment Management: Supporting enterprise voice services projects, providing inventory updates, and managing telecom assets using IT Asset Management Systems (ITAMS) and Telephone Management Systems (TMS).
    • Logistics Support: Delivering and retrieving IT/telecom equipment; attending working group meetings and providing incident reports for equipment failures.
    • The Specialist should be adaptable to last-minute changes in workload, capable of handling tasks of varying scope, and able to collaborate with on-site points of contact for physical installations. A valid driver's license is required for work-related travel.
  • At least one project meeting the above requirements must have occurred within the last three (3) years.
• Security Clearance:
  • Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at the time of proposal submission.

Required Skills & Competencies:

• Expertise in IT and telecommunications systems, including hardware, software, and network connectivity.
• Strong troubleshooting and problem-solving skills for IT systems and components.
• Ability to lead teams effectively and manage on-site installation processes.
• Proficient in preparing technical documentation and delivering professional presentations.
• Excellent coordination and communication skills to work effectively with vendors, team members, and stakeholders.