Truck Service Writer - Customer Support Representative
Service Writer background with Diesel Engines or Commercial Trucks
1st Shift: 8:30am-5pm
Up To $1500 Hiring Bonus!!
To see our shop:
Clarke Power Services, Inc. - Cincinnati | Top Shops for Technician Jobs in Cincinnati, OH (wrenchway.com)
Clarke Power Services is looking for a Service Writer for our Cincinnati OH location. The ideal candidate will utilize strong interpersonal (phone and in person), and strong mechanical background to maintain Clarke Power's commitment to safety and customer satisfaction. This is a great opportunity for a knowledgeable Service Writer to flourish with a company that has 60+ year commitment to medium- heavy duty industry excellence.
What are the Duties?
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Managing all aspects of repair events from initial customer contact through to customer invoicing
- Manage both retail and OE (Detroit Diesel Engine, Allison Transmission, Perkins Engine) warranty repairs
- Actively engage in customer communication - phone, in person and via e-mail
- Manage repairs through multiple third-party maintenance management / aftermarket warranty companies
- Must be detail oriented and remain organized in a fast- paced setting
- Willing to accept and engage in company paid industry training
- Work diligently and help all team members be as successful as possible
- Recognize that all customers have repair choices - it is up to you to make Clarke their only choice
EDUCATION and/or EXPERIENCE
- Truck Service background is necessary
- Truck engine experience is highly desirable
- Parts background beneficial but not required
- High school diploma or general education degree (GED) and minimum two years training in truck related maintenance.
- Driver's License is required
- CDL preferred
PHYSICAL and SAFETY REQUIREMENTS
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance. The associate must be able to read and write reports.
- Implement and enforce Health and Safety legislations, regulations, policies, procedures, and prescribed instructions.
CERTIFICATES, LICENSES, REGISTRATIONS
- ASE Certification in PMI & Brakes a plus
- Valid driver's license
- CDL license a plus
- Must be able to obtain DOT Med Card
Why should you apply?
Clarke Power is over 60 years strong and growing. We provide training, highly competitive salary, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include:
- Weekly Pay!
- Medical, Dental, Vision Insurance starts first day of the month after you start!
- Healthcare Savings Account Option with Annual Company Contribution!
- 401K Savings Plan with Company Contribution Every Paycheck!
- Paid Holidays and Vacation!
- Life and Disability Insurance!
- Enjoy FREE Access Perks Discounts on Dining, Travel, Retail, and Other Services across the Country!
- Work with a GREAT Team of people!
Clarke Power is an
Equal Opportunity employer
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Clarke Power Services, Inc
vision insurance, paid holidays, 401(k)
Feb 04, 2025