Networked Audio Technical Support Engineer

About the Role

This position is responsible for pre and post sales technical support to consultants, contractors and end-users for Harman Professional Solutions' networked audio products. This position will specialize in Harman Professional Solutions' Networked Audio products.

Your Team

Individual contributor role on a team of 12.

What You Will Do

• Provide high-level technical expertise to both sales and clients worldwide; responds to situations where standard procedures have failed to isolate or fix problems.

• Provides high-level technical expertise to all stakeholders of both large and medium scale networked audio systems.

• Makes design recommendations to said stakeholders on best practice and correct utilization of Harman Professional equipment.

• Troubleshoot networked audio systems to satisfactory resolution.

• Interpret technical specifications and system scope narratives to determine the system functional and Graphical User Interface requirements.

• Interpret technical system drawings to determine the correct products and their configuration for connection to other equipment.

• Assists inside and outside sales personnel with understanding technical specifications and scope narratives.

• Helps the technical customer services group develop collateral material to aide in the understanding of highly technical concepts.

• Provides assistance with third-party control systems programmers interacting with Harman Professional equipment.

• Reports software bugs and hardware problems back to Engineering through approved channels and tools.

• Works with other Harman colleagues around the world to provide best in class support on a global scale.

• Meets with potential and existing clients to showcase Harman Professional solutions and products.

• Works with customers and sales partners to arrange training classes to meet with schedule demands; maintains flexibility to meet the needs of customers.

• Exercises judgment within defined practices and policies in selecting best methods and/or techniques for solving problems and obtaining solutions for the customer.

• Helps provide direction to internal technical support team.

What You Need

• This position requires Associate Arts degree in a related field plus five plus years experience in the professional audio industry.

• This position also requires strong knowledge in networked audio and general audio principles.

• This position requires extensive knowledge of company and competitors' products.

• This position requires proven interpersonal and written communication skills.

• This position also requires strong computer skills using Microsoft Operating System and Office products.

• Proven ability to work in a team environment.

What is Nice to Have

• Ability to handle a variety of projects simultaneously.

• Ability to read, analyze and interpret sales and training material.

• Strong technical knowledge of both company and competitors' product lines.

• Ability to effectively develop and present information to sales partners.

What Makes You Eligible

• This position must reside in Richardson, TX

• Willingness to travel 33% of the time

• Willingness to submit to a background screen and a drug test

What We Offer

• Competitive wellness benefits and 401K Retirement Savings plan.

• An inclusive and diverse work environment that fosters and encourages career development opportunities.

• Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.

• Professional development opportunities through HARMAN University's business and leadership academies and extensive course catalog.

• Tuition Reimbursement.

• Access to employee discounts on world-class HARMAN products (JBL, Harman/Kardon, etc.).

• "Be Brilliant" employee recognition and rewards program.

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