Product Tech Support Eng II

Build your best future with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!This position is not eligible for Visa sponsorship.

What We Offer:

• Competitive salary

• This position offers a hybrid work option! Apply today.

• Paid vacation/holidays/sick time - 15 days of vacation first year!

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one!

• Extensive product and on the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What You Will Do:

YORK Airside Technical Services (ATS) from Johnson Controls, helps clients respond to their building efficiency needs by supporting their industrial and commercial airside units (AHU) at various locations across the globe.

We would like you to provide technical support to the Field Sales & Service organization for Custom and Semi-Custom AHUs in a consistent manner across all product offerings.

How You Will Do It:

• Provide day-to-day technical support for BE products for Field Sales and Service organization on a global basis via phone, Teams meeting or email

• Accountable to assist with technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations

• Accountable to assist in changes and additions to product service literature

• Accountable to assist with warranty claims with Warranty Admin in the coding and approval processes

• Accountable to assist and advise Quality Managers on Field Warranty issues via daily day to day team meetings, ECN, BPR and Claim Review meetings

• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Specialist provides technical support and interacts with quality, product management and engineering to improve overall life cycle cost

• Must be proficient in troubleshooting HVAC systems like airflow, electrical and mechanical

• Accountable in working on Salesforce claims that come in via phone or email

• Adheres to the Company's Code of Conduct and Business Ethics Standards

• Must adhere to all safety and personal protection requirements

What We Look For:

Required

• Bachelor's Degree in Engineering or a related Technical/Scientific field required and a minimum of six (6) years' experience OR ten (10) years of technical experience with a knowledge of HVAC&R products

• Experience analyzing and solving sophisticated product system problems

• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail

#LI-Hybrid