Principal, Consulting

Forsta
United States, Massachusetts, Boston
Feb 07, 2025
Company Description PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success. Our Mission: We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood. Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. Dare to innovate:We challenge the status quo with creativity and innovation as our true north. Better together:We check our egos at the door. We work together, so we win together. Press Ganey's Consulting team is made up of industry leaders with deep expertise in nursing, patient experience, operations and healthcare leadership. We work with clients to address their biggest challenges by delivering customized action plans based on data-driven insights. Our strategic consultants lead with their experience both in healthcare and technology, investing in our clients' long-term goals to advance their business while improving performance. As part of Press Ganey's Partnership Consulting team, the Principal, and their team, will offer unique value in the market and for our clients by delivering against their organizational priorities. The team engages quickly to define and align priorities, gather and analyze data and provide strategic recommendations and a partnership plan for execution. The Principal works within and across the Consulting team to support consulting engagements by gathering and analyzing client and Press Ganey information, developing recommendations and creating presentations. The primary focus of this position is to build pipeline, develop business, and deliver executive report outs. Additional responsibilities include: Proactively identifies opportunities to assist a client and team in leveraging the Press Ganey relationship by collaborating with and connecting the right resources to the client. Develops strong, lasting trusted advisor business relationships with clients (C-suite Level and Board) that lead to positive references and follow-on work. Effectively directs, guides, and motivates engagement teams including seeking client and team feedback as well as providing coaching and mentoring on engagement delivery and outcomes. Takes ownership of consulting team's actions and results, holding self and others accountable to engagement plans and quality standards. Works with client leadership in helping to understand cross-industry/cross-client approaches to complex issues. Connects existing clients to internal Press Ganey or external industry experts. Establishes project management standards that allow for Senior Associates, Managers and Senior Managers to manage client expectations and perform long-range engagement planning. Develops proposals and budgets for projects based on client needs. Identifies and establishes the expected client outcome. Leads innovation efforts within Consulting that expand methodologies, tools, technology and/or products; builds service line market presence through external content (articles, blogs, whitepapers, etc.). Develops and fosters strong, lasting and "trusted advisor" relationships with clients that lead to expanded business/opportunities. Expands relationships beyond the core focus area of the engagement to ensure relationships with other C-Suite members. Ensures consistency of leadership team in the adherence to standards of quality and performance of all engagement teams. Contributes to development plan to increase team bandwidth based on current and projected market trends. Viewed as a "trusted advisor" by clients based on the ability to proactively identify trends and bring new thinking and solutions. Drives incremental consulting and Press Ganey consulting and product sales of $1.0M or more per year. Leads proposal scope development and pricing across Consulting solution areas and scopes integrated proposals. Cultivates an environment that leads to strong morale, spirit, trust, and ownership within their team. Provides client recommendations for innovative data integration and supporting products. Directly manages a team of Senior Consultants. Qualifications 20+ years relevant Industry experience in healthcare industry. Clinical experience on the client side. Team leadership and project management oversight experience. Healthcare consulting experience. Direct experience with consulting implementation strategies. Reliability implementation experience within domains of performance (Experience, Safety, Engagement, Quality, etc.) Excellent conceptual, as well as quantitative and qualitative analytical skills. Impeccable written and verbal communication skills, including ability to positively interact with and influence execs, providers and staff at all levels. Strong facilitation and presentation skills; significant knowledge of healthcare industry and market trends. Education Master's degree required from an accredited university. Disciplines preferred include business administration, health policy and administration, finance, or clinical degree (RN, MD, APP, PharmD) Special Working Conditions Flexible to travel up to 80% domestically in the U.S. Additional information The expected base salary for this position ranges from $150,000 - $200,000.It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. All your information will be kept confidential according to EEO guidelines. Our privacy policy can be found here:https://www.pressganey.com/legal-privacy/